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Twinings launches new royal tea blends

Twinings launches new royal tea blends

By Becky Paskin

Tea brand Twinings has released two new products for hospitality operators - a stronger Earl Grey blend, and a special commemorative Royal Wedding blend.

Vertigo Lounge café bar to open in Hornchurch

Vertigo Lounge café bar to open in Hornchurch

By Lorraine Heller

A new café bar concept, Vertigo Lounge, is to open in Hornchurch to target over 25 year-olds looking for a more ‘sophisticated’ social venue in the suburban northeast London town.

Peach takes on former Novelli pub in Harpenden

Peach takes on former Novelli pub in Harpenden

By Becky Paskin

Peach Pubs has taken on its 14th venue, the former Jean-Christophe Novelli pub The White Horse in Harpenden, following the departure of its most recent owners Urban & Country earlier this year.

Morning Advertiser and Publican to merge

Morning Advertiser and Publican to merge

William Reed Business Media (WRBM), the owner of BigHospitality, has bought the Publican and will merge the magazine with sister publication The Morning Advertiser from 7 April.

Brian Turner to open Butlins restaurants

Brian Turner to open Butlins restaurants

By Becky Paskin

Celebrity chef Brian Turner is to open his first restaurant in three years at Butlins in Bognor Regis, West Sussex, the first of three collaborative hotel restaurants planned for the group.

ETM to open two pubs at London Montcalm Hotel

ETM to open two pubs at London Montcalm Hotel

By Becky Paskin

Tom and Ed Martin, owners of the eight-strong ETM Group, are to open two new pubs this summer on the site of Montcalm Hotels’ new five star property in the City.

Marco Pierre White buys six rural inns

Marco Pierre White buys six rural inns

By Lorraine Heller

Marco Pierre White has acquired the operator of six rural inns, the Maypole Group, after it fell into administration late last year.

Budget 2011: The pub industry’s reaction

Budget 2011: The pub industry’s reaction

By Becky Paskin

The continuation of the beer tax escalator will not only cost the Treasury money, but lose the pub industry ten thousand jobs this year alone.

EU rules zero VAT on take-away food

EU rules zero VAT on take-away food

By Lorraine Heller

A European ruling could mean that restaurants and pubs pay no VAT on take-away food and drink, and they could reclaim some of the tax paid over the past four years.

InterContinental Hotel Group chief steps down

InterContinental Hotel Group chief steps down

By Lorraine Heller

The chief executive of InterContinental Hotels Group, Andrew Cosslett, is to step down at the end of June, to be succeeded by the group’s chief financial officer.

Restaurants launch Japan tsunami appeal

Restaurants launch Japan tsunami appeal

By Lorraine Heller

Restaurants throughout the UK are launching initiatives to help raise money for Japan following the earthquake and tsunami that devastated the country’s north-east region on 11 March.

Consumers distrust businesses’ green claims

Consumers distrust businesses’ green claims

By Becky Paskin

Only seven per cent of consumers trust companies’ claims to be actively reducing their carbon emissions, although more than half admit they would be more loyal to a brand if action was clearly demonstrated to them.

Service standards: How to raise the profile of front-of-house

Service standards: How to raise the profile of front-of-house

By Lorraine Heller

Michel Roux’s Service TV programme has put front-of-house on the map, but how can the hospitality sector sustain this momentum? BigHospitality takes a look at steps that can be taken to help raise the profile of a career in service.

How to best measure customer service

ASK THE EXPERTS

How to best measure customer service

Jules Murray, of sales and customer service consultants Spider on the Wall tells BigHospitality how restaurants, pubs and hotels can measure customer service in the most cost-effective and beneficial way.

Hospitality employers disliked and disrespected

Hospitality employers disliked and disrespected

By Becky Paskin

Hospitality employers have been criticised for the lack of support and motivation they lend to their staff, after research revealed over a third of restaurant, pub and hotel workers don’t respect or even like their manager.

Vince Cable pledges to cut red tape

Vince Cable pledges to cut red tape

By Mark Wingett

Business secretary Vince Cable is to outline plans today on how the Government will cut red tape for small businesses, including no new domestic laws for three years.

Career Profile: Zack Saghir

Career Profile: Zack Saghir

By Becky Paskin

The head sommelier of Roux at the Landau is best known for his 27-year service at The Savoy with restaurant manager Franco Becci, but after a 38-year career in hospitality is set to retire next year.

Pub groups criticised over “dangerous” salt usage

Pub groups criticised over “dangerous” salt usage

By Becky Paskin

Wetherspoons, Punch Taverns and Hungry Horse Pubs have been criticised for using too much salt in their pie dishes, after research revealed levels exceeded the recommended daily allowance.

Pub group Marston’s reports strong sales

Pub group Marston’s reports strong sales

By Mark Wingett

Marston’s, the brewer and pub group, this morning said it was making good progress in each of its trading divisions, with sales growth in its managed pub arm up 2.4 per cent for the 23 weeks to 12th March 2011.

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