FAQ

When reading articles, you will be presented with messaging to create an account. Alternatively, you can click 'Register' in the top-right of your screen (this is accessible from the top-right user icon on a mobile device). You can then follow the necessary steps to create your account.

For your account to be fully functional, you must verify your account by clicking the link in the confirmation email sent to your email address when you register. Should the verification link expire prior to confirming your email address, you will need to follow the registration process again.

If you're logged out, you can access your account via the 'Sign in' button on the top right-hand corner of the website (this is accessible from the top-right user icon on a mobile device). If you're already logged in to your account, simply click the 'My account' button in the top-right of your screen (this is accessible from the top-right user icon on a mobile device) to access your account area.

Navigate to the 'Sign in' button on the top right-hand corner of the website (this is accessible from the top-right user icon on a mobile device) and click 'Forgotten password', you can then follow the necessary steps to reset your password.

If you requested a password reset but did not receive a reset email in your inbox, one of the following may have happened:

• The email may have gone into your 'junk', 'spam' or 'clutter' folders, so be sure to check them. If you are using Gmail, you may also want to check the Promotions tab. To ensure all our newsletters get delivered straight to your inbox, we recommend that you add us to your 'safe senders list', click here for instructions on how to do this.
• Your mailbox may have reached its size limit, ensure your inbox has enough space to receive incoming emails.
• If you are using your work/corporate email, the message may be stuck in 'quarantine'. Please check with your system administrator if there is an email quarantine and confirm if the email needs to be released.
• Your account is registered under a different email address. Please ensure you are using the email address you registered with.
• Your account was deleted. Accounts are removed from our system if a user submits a data deletion request or as part of a periodic purge of inactive accounts.

If you have tried the above and are still not receiving the email, please get in contact with our support team via this form.

1. Go to the My Account area
2. Navigate to the 'Profile' section under the 'My Details tab
3. Update your email address and click 'Save changes' to apply

You'll need to be signed in to your account on every visit to access our content. If you're being asked to register, it means you aren't logged in.

Once you've created an account and signed in, our system will remember your device, meaning you don't have to sign in every time you visit on the same device. If this isn't happening, please check your browser settings and ensure you are allowing cookies on our website.

Please note that if you are accessing our website from within the Facebook app, you will be using Facebook's inbuilt web browser which doesn't store cookies. This means that you may be regularly asked to sign in to your account and won't stay logged in. This is unfortunately down to the functionality of the Facebook browser and not an issue on our end. We advise all users to make use of our free email newsletters to keep up to date with our content as it's published.

1. Go to the My Account area
2. Your subscription product should be listed under the 'Library' tab
3. Toggle the auto-renew button to turn auto-renewal off

For any other cases, please get in contact with our support team via this form.

You will first need to create an account to receive our free email newsletters.

1. Go to the 'My Account' area
2. Navigate to the 'My Newsletters' tab
3. Toggle the options on or off to manage your newsletter preferences

You can unsubscribe directly using the link located in the footer of our newsletters. Alternatively, you can manage your subscriptions from the 'My Account' area.

Should you face any difficulty unsubscribing, please get in contact with our support team via this form.

There could be several reasons behind this:

• The email may have gone into your 'junk', 'spam' or 'clutter' folders, so be sure to check them. If you are using Gmail, you may also want to check the Promotions tab. To ensure all our newsletters get delivered straight to your inbox, we recommend that you add us to your 'safe senders list', click here for instructions on how to do this.
• Your mailbox may have reached its size limit, ensure your inbox has enough space to receive incoming emails.
• If you are using your work/corporate email, the message may be stuck in 'quarantine'. Please check with your system administrator if there is an email quarantine and confirm if the email needs to be released.
• You may have inadvertently unsubscribed, check your 'My Account' area to manage your email subscriptions.

If you have tried the above and are still not receiving our newsletters, please get in contact with our support team via this form.

To ensure our newsletters are delivered directly to your inbox, visit our whitelisting page here and follow the instructions. We send emails from the following domains:

• newsletter@email.restaurantonline.co.uk
• marketing1.william-reed.com
• marketing2.william-reed.com
• marketing3.william-reed.com
• marketing4.william-reed.com

We also employ methods such as SPF and DKIM to make every effort to assert the legitimacy of emails we send.