So you’ve enticed your customer with an efficient mobile booking service and wowed them with portable EPoS devices and super-fast Wi-Fi. In the third part of this special feature, we look at how you can use technology to encourage that customer to visit...
In the second of our three-part focus on technology in hospitality, we look at how mobile technology can be used to improve customer experience from the moment they walk in the door.
Mobile technology offers the chance to completely revolutionise the customer experience, with clear benefits for business. In the first of this three-part focus on technology in hospitality, we look at the meteoric rise of mobile, and how operators can...
The UK casual dining and pub sectors are brimming with confidence, with nine out of 10 business executives either ‘very’ or ‘fairly’ optimistic for the year ahead.
More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay UK, argues that the hospitality industry must up its game, offering...
Panda Yummy, the noodle restaurant concept, has lined up its first eight openings of 2014 as it looks to grow to c40 sites by the end of the year, founder Ian MacDonald has told our sister title M&C Report.
The strong set of results recorded by Accor and InterContinental Hotels Group (IHG) earlier this week have been matched by fellow global hotel firm Marriott International, with a 9.6 per cent increase in income last year.
South African street food vendor Bunnychow is set for an aggressive rollout across London, with a target of opening 19 permanent sites over the next five years.
Carlson Rezidor is launching two new international hotel brands which it hopes will ‘elevate the guest experience with innovations in technology, guest service and beyond.’
Scottish-based independent brewer BrewDog and London restaurant business Honest Burgers have joined forces to launch a new product which taps in on two of Britain’s biggest food and drink trends – burgers and craft beer.
London diners are searching out more expensive wine, but Leeds restaurants sell more champagne than those in the capital, according to research from restaurant group D&D.
The Professional Association for Catering Education (PACE) and sector skills council People 1st have unveiled details of their second annual joint learning and development forum to help employers tackle the issues facing the hospitality sector.
Consumers have become ‘value hunters’ and are increasingly willing to go extra lengths to get the best deal, making it more important than ever to build the relationship that will create brand loyalty. But with this loyalty comes further expectations...
Hotels, restaurants pubs and tourist attractions situated in areas affected by the extreme weather have welcomed the Government’s new £10m support scheme to help put businesses ‘back on their feet’.
Marriott Hotels has become the latest hotel group to put technology at the forefront of customer service, with the addition of mobile checkout to its smartphone app.
InterContinental Hotels Group (IHG) has announced ‘strong growth’ in Europe over the past 12 months, driven in part by impressive performance from its UK hotels.
Brasserie Bar Co, the owner of the Brasserie Blanc chain and White Brasserie Company, has secured £13.5m of new funding to support the expansion of the group by at least 20 new sites over the next three years
James Lowe, one third of the former Young Turks chef collective, is preparing to launch his first restaurant - Lyle’s – on the ground floor of the Tea Building in Shoreditch.
Twelve gas and seven electric, high performance griddles have been introduced as part of Q90 - the Middleby Group’s 70-piece modular range of 900mm deep commercial catering equipment.
Independent hoteliers believe online travel agents (OTAs) are hindering their own marketing activities, and would like to see stricter controls on commission levels, according to a survey from umi Digital.
Hotels, restaurants, pubs and tourist attractions have been battered by heavy rain and gale-force winds and the Government must 'act now' to set a path to recovery.
GB Pizza Co, the ‘pop-up to permanent’ pizza restaurant in Margate, is making its first foray into London with a second site soon to open in Exmouth Market.
The regional hotel marketplace is gathering momentum as investor confidence returns on the back of strong trading performance, according to property experts.
Emerging fast food concepts, coffee shops and the further proliferation of the street food movement are set to drive the UK’s eating-out sector in 2014, with the market forecast to grow 3 per cent in value over the next 12 months to £82.5bn - the highest...
Two Michelin-starred chef Antonio Mellino graduated from Naples Hotel School in 1974 and began his career in hospitality working as a waiter on cruise liners. After working in kitchens around the world, he opened his award-winning restaurant, Quattro...
Nut and seed butter producer Meridian Foods has launched single-serve jars of smooth and crunchy peanut butter to help hospitality and catering businesses meet increased demand for popular spread.
Jamaica Patty Co, a new fast-casual concept offering traditional Jamaican patties, is set to launch in Covent Garden next month as ‘the first of many across Britain’.
Butlins owner Bourne Leisure is to build a 206-bedroom resort-style hotel at Butlins Minehead to help improve its existing accommodation provision and further the resort’s appeal to corporate guests.
Alan Yau's casual-dining Thai chain Busaba Eathai has confirmed plans to double its estate over the next three years, with two new London openings in 2014 and an extra focus being placed on further expansion outside of the capital.
Chef Victor Garvey and restaurateur Bal Thind have announced plans to open a contemporary Spanish tapas restaurant at St Katherine Dock in London next month.
