Further closures are likely in the pub sector as we have only “hit the tip of the iceberg”, according to Christie & Co head of pubs and restaurants Neil Morgan, talking at the SIBA Conference.
CEOs and top executives at Malmaison & Hotel du Vin, CitizenM Hotels, Best Western Hotels and InterContinental Hotels Group share their views on what’s in store for the industry, and where hoteliers should be focusing
Austrian-born Wolfgang Puck is among America’s most influential chefs. He now operates 17 fine dining restaurants including the two-star Spago in LA, and is set to open steakhouse restaurant CUT at 45 Park Lane next summer.
Personnel who are well trained in their discipline are key to the success of any hospitality venue. But if they also understand how to sell, the immediate results of successful business could start to shine through in your bottom line.
Teaching your staff new skills in a static, boring environment will only succeed in ensuring information goes in one ear and straight out the other. Try some of these ideas to get your staff buzzing when it comes to teaching them new tricks.
Neuro-Linguistic Programming (NLP) won’t equip you with the skills to become the next Derren Brown, but it may help provide your management team with the tools they need to motivate and communicate with their staff more effectively.
Often the personal skills required to work in our industry can't be cultivated using traditional training techniques, which is why Pizza Express chose to hire a dialogue coach to encourage its staff to flirt and converse more with its diners.
The South African-born chef/proprietor of Ronnie’s in Thornbury started out with aspirations to be a chemical engineer. But after a harsh word from his father and some guidance from Bruno Loubet and Anton Mossimann, Faulkner has managed to become an award-winning...
Foreign tourists most likely to visit the UK during next year’s royal wedding are visitors from Russia, Brazil, Malaysia and the Czech Republic, according to research on the appeal of the Royal Family to other nations
If your pub offers a fantastic steak, all-day dining, Italian food or Indian food then don’t miss the chance to enter the food pub categories in the Great British Pub Food Awards 2011
New consumer research indicates that people and businesses in Europe are planning to severely restrict their travelling and their hotel stays next year, findings that come into direct contrast with the hopes of hoteliers for rejuvenated trade in 2011
The royal wedding between Prince William and Kate Middleton next year is expected to bring a two-year boost for hospitality operators, as tourists from across the globe flock to the UK ahead of the 2012 Olympic Games
Milk & Honey, the London speakeasy owned by Match Bar Group founder Jonathan Downey, has been voted the best bar in the world for the second year running by Drinks International magazine
The Star Inn at Harome, North Yorkshire, has been named as the number one gastropub in the UK at the “Old Speckled Hen” Top 50 Gastropubs 2010 awards, organised by BigHospitality's sister title, The Morning Advertiser
UK hotels should expect a period of stability next year, as the industry slowly emerges from the tough trading of the recession into a modest recovery, according to the latest market forecasts
BigHospitality puts one reader's question about how to minimise the tax effects of recent legislation affecting the hotel industry to Shirley Smith, Partner at business, tax and wealth advisors Reeves
Mark Sainsbury is the co-owner of Moro and The Zetter hotel – both in Clerkenwell, London – with the latter housing the much-celebrated Bistrot Bruno Loubet. He also set up the Sustainable Restaurant Association earlier this year
The 380-strong Restaurant Group, whose brands include Frankie & Benny's, Chiquito and Garfunkel's, has reported an 8 per cent increase in turnover for the 45 weeks to 7 November on last year
With National Curry Week around the corner (21-27 November), we've published this recipe for Lamb Rogan Josh by Michelin-starred Indian chef Atul Kochhar, to inspire you to get involved
London has been voted the World’s Leading Destination at the World Travel Awards for the fifth time, following a rise in international visitors to the capital this year
The US restaurant scene, which is one of the most competitive and dynamic markets in the world, is giving itself a facelift to respond to changing consumer behaviour. With the UK just several steps behind, restaurateurs here could gain valuable insight...
Busaba Eathai is among the few chains to gain plaudits from the critics and guides. Operations director and head honcho Jale Erentok discusses food quality, working cultures and the chain’s plans to expand steadily
A new report on the state of British hospitality has found that the sector has survived the recession with less damage than predicted, although some lasting impacts have considerably altered the face of the industry
Claire Lara, the 30-year old winner of Masterchef: The Professionals 2010 found out she was pregnant during filming of the show, but is adamant that having a baby will not hamper her chances of one day opening her own Le Manoir-style restaurant.
Every year, over 300,000 female workers leave the hospitality industry, a turnover that comes at a cost of almost £3bn to businesses, according to a new report
Robert Barnard, partner for Hotel Consultancy Services at PKF Accountants & business advisers, tells one reader what he can do to protect his business as the impacts of the spending cuts start to be felt
Christmas in hospitality this year will be all about adding value to your services so you attract – and keep – new customers, while at the same time keeping your costs down. If you’re stuck for ideas as to how to go about doing this, take a look at what...
A hospitality benchmarking survey has named Living Ventures, John Lewis cafes and restaurants, Wagamama, Premier Inn and Maison Blanc as the top five multi-branch brands for customer service
The former pastry chef at Napa Valley’s The French Laundry has been running a pop-up patisserie at Harvey Nichols in London, and has hopes of opening her own dessert-focused restaurant concept in Mayfair next year
Christmas is a time for good cheer, plenty of treats, and general jolliness. But if you’re in the hospitality industry, Christmas is all about welcoming those extra people who come through your doors, and making sure you find ways to bring them back.
Zizzi will be testing a new breakfast concept at some of its branches, with plans to introduce the new ‘Brunchetta’ menu across all sites next year if it proves to be a success
Tightened consumer belts over the Christmas period need not be as damaging to the hospitality industry as you might fear. Despite the expected slowdown, here are some simple measures that can keep people coming through your doors.
