Restaurants should regularly monitor Twitter because the vast majority of negative tweets are left while customers are still in the restaurant and could be sorted there and then, an expert has advised.
Sparkling wine sales have continued their impressive growth, with Champagne also showing strong upward movement, according to the latest market report from the Wine and Spirit Trade Association (WSTA).
Pub companies, restaurant groups and industry bodies have joined forces with retailers, manufacturers and wholesalers to publish an open letter calling for ‘fundamental reform’ of business rates.
Diners are increasingly moving away from traditional ice cream flavours in favour of ‘weird and wonderful’ varieties, according to new research from Amore di Gelato.
New YouTube series Bites by Get Lifted TV is set to explore a number of ‘undiscovered’ independent restaurants, bars and cafes around the UK capital with a programme format that combines music and food.
The Central Perk franchise, based on the coffee shop featured on popular US sitcom Friends, has just opened its third site in the UK in Liverpool and has ambitious expansion plans, aiming to have 300 UK franchises in the next decade.
Andy Murray’s Cromlix House hotel claims it has fixed the problem that caused its Chez Roux restaurant to fail a food hygiene inspection earlier this year.
Analyst PwC has reported a strong start to 2014 for both London and regional hotels, and expects to see further growth next year as a result of further economic recovery and the Rugby World Cup being held in England.
As Scotland draws closer to its historic vote on independence, BigHospitality takes a look at the potential impact of a yes vote on the Scottish hospitality sector.
Restaurants and pubs are forecast to grow, despite continued pressure in terms of outlets and value over the next few years, according to Allegra Foodservice.
Brothers Claude Bosi, the chef behind London’s Hibiscus restaurant, and Cedric Bosi, chef patron at The Charlton Arms pub in Ludlow, are opening a B&B style hotel in the Shropshire village.
Chancellor George Osborne has revealed plans to refund the cost of thousands of Chinese visas to boost inbound tourism and strengthen relations between the UK and China.
Investor and entrepreneur James Robson has established a portfolio of exclusive venues in London, including Mews of Mayfair, La Cave, Mayfair Pizza Co and his latest venture, Cartizze.
The first seven months of 2014 saw 7 per cent more visits to the UK from overseas residents than in the same period the year before, according to the latest inbound tourism report from the Office of National Statistics (ONS).
Kate Nicholls has been appointed new chief executive of the Association of Licensed Multiple Retailers (ALMR) after David McHattie stepped down from the role to concentrate on his pub operation.
Quick-service restaurants are outperforming full-service restaurants in terms of customer satisfaction for the first time, according to the latest National Customer Satisfaction Index (NCSI-UK).
American barbecue restaurant Porky’s BBQ is expanding quickly by opening its third London site in Shoreditch, having opened its second site in Bankside earlier this summer.
Stonegate Pubs is converting the Living Room bar in Nottingham into its third Missoula – Montana Bar & Grill this September after an investment of £310,000.
Whether you are opening a pop-up restaurant, starting a new hotel or launching a new concept business within the hospitality sector, here are top tips to avoid any legal pitfalls, by Nicola Kirk, head of the hospitality sector at Pitmans LLP.
Global hotel room rates continued to climb in the first half 2014, with the UK enjoying a ‘very positive’ six months, according to the latest Hotel Survey from Hogg Robinson Group (HRG).
Hotel comparison website Trivago is to host a free webinar for hotel owners at 3pm on 16 September covering the importance of online images for customers booking hotels.
The line-up for this year’s Annual Hotel Conference (AHC) has been announced, with Alex Polizzi of BBC2’s The Hotel Inspector and The Fixer taking the role of keynote speaker on the first day of the conference at the Hilton Deansgate Hotel in Manchester...
Planning consent has been granted to develop a hotel and golf resort on the 500 acre Kersewell Estate on the outskirts of Edinburgh, with owners currently looking for hotel operators to work with.
Britain’s culture and heritage is a key driver for inbound tourism, with food and drink an important part of the cultural package, according to a new report.
Seafish has announced the top 20 fish and chip shops in the UK, all still in the running for the Independent Takeaway Fish and Chip Shop of the Year title in its 2015 National Fish & Chip Awards.
Liz Williams, director and general manager of the UK’s biggest seafood restaurant group Loch Fyne, talks discounting, the competition and chasing the grey pound.
Budget hotel chain Travelodge made a £5.6m operating profit in 2013 – its first positive result since its financial restructuring in 2012 – and is creating 206 jobs in the run-up to Christmas.
The Craft Guild of Chefs has recognised five chefs under the age of 23 in its annual Graduate Awards, held on 5 September at the Landmark London Hotel.
With the growth of coffee culture in the UK in recent years, having a decent coffee offering has become indispensable. Here Andrew Tolley, co-founder of Harris + Hoole and head judge at the UK Barista Championships, demonstrates how make the perfect latte.
Climpson’s Arch head chef Tomos Parry and Dishoom bar manager Carl Brown were among the winners at this year’s Young British Foodie (YBF) awards, announced at the Tate Britain on Wednesday evening.
As The National Fish & Chip Awards draw closer, organiser Seafish has conducted research into fish and chip eating trends throughout the UK, with traditional takeaways and salt and vinegar as a topping popular with customers.
Average hotel prices in Perth and Sterling have more than doubled for the Ryder Cup, while other hotels in Scotland have also see a price rise, according to hotel comparison site trivago.co.uk.
