Teaching your staff new skills in a static, boring environment will only succeed in ensuring information goes in one ear and straight out the other. Try some of these ideas to get your staff buzzing when it comes to teaching them new tricks.
Neuro-Linguistic Programming (NLP) won’t equip you with the skills to become the next Derren Brown, but it may help provide your management team with the tools they need to motivate and communicate with their staff more effectively.
Often the personal skills required to work in our industry can't be cultivated using traditional training techniques, which is why Pizza Express chose to hire a dialogue coach to encourage its staff to flirt and converse more with its diners.
The South African-born chef/proprietor of Ronnie’s in Thornbury started out with aspirations to be a chemical engineer. But after a harsh word from his father and some guidance from Bruno Loubet and Anton Mossimann, Faulkner has managed to become an award-winning...
Foreign tourists most likely to visit the UK during next year’s royal wedding are visitors from Russia, Brazil, Malaysia and the Czech Republic, according to research on the appeal of the Royal Family to other nations
If your pub offers a fantastic steak, all-day dining, Italian food or Indian food then don’t miss the chance to enter the food pub categories in the Great British Pub Food Awards 2011
Young Spanish chef Omar Allibhoy will next week launch a tapas bar in London’s Westfield shopping centre, which he plans to be the first in a series of venues to open throughout the UK
New consumer research indicates that people and businesses in Europe are planning to severely restrict their travelling and their hotel stays next year, findings that come into direct contrast with the hopes of hoteliers for rejuvenated trade in 2011
American chef Wolfgang Puck has announced plans to open a London outpost of his popular CUT steak restaurant concept at the Dorchester Collection’s newest hotel, 45 Park Lane in Mayfair
The royal wedding between Prince William and Kate Middleton next year is expected to bring a two-year boost for hospitality operators, as tourists from across the globe flock to the UK ahead of the 2012 Olympic Games
Milk & Honey, the London speakeasy owned by Match Bar Group founder Jonathan Downey, has been voted the best bar in the world for the second year running by Drinks International magazine
The Star Inn at Harome, North Yorkshire, has been named as the number one gastropub in the UK at the “Old Speckled Hen” Top 50 Gastropubs 2010 awards, organised by BigHospitality's sister title, The Morning Advertiser
UK hotels should expect a period of stability next year, as the industry slowly emerges from the tough trading of the recession into a modest recovery, according to the latest market forecasts
BigHospitality puts one reader's question about how to minimise the tax effects of recent legislation affecting the hotel industry to Shirley Smith, Partner at business, tax and wealth advisors Reeves
Starwood Capital’s Louvre Hotels has dropped plans to sell its UK budget Campanile and Première Classe hotels, and has instead set up a strategy to grow the brands
Mark Sainsbury is the co-owner of Moro and The Zetter hotel – both in Clerkenwell, London – with the latter housing the much-celebrated Bistrot Bruno Loubet. He also set up the Sustainable Restaurant Association earlier this year
Claude Bosi, chef patron at two-Michelin star Mayfair restaurant Hibiscus, is to take on a pub-with-rooms with brother Cedric, BigHospitality can reveal.
Marriott International has purchased the historic Berners Hotel in London, which it plans to redevelop over the next two years into a boutique Edition brand hotel
The 380-strong Restaurant Group, whose brands include Frankie & Benny's, Chiquito and Garfunkel's, has reported an 8 per cent increase in turnover for the 45 weeks to 7 November on last year
With National Curry Week around the corner (21-27 November), we've published this recipe for Lamb Rogan Josh by Michelin-starred Indian chef Atul Kochhar, to inspire you to get involved
A pair of Raymond Blanc’s protégés have acquired the lease on a pub and grill venue in Leamington Spa, which they plan to rejuvenate with a “new cuisine flair” at affordable prices
Restaurants, pubs and cafes in London Victoria are trialling a new crime reporting system that aims to create a crime watch network between businesses in order to deter potential thieves
The Belgium-inspired waffle specialist Wafflemeister will be opening its third store in London next week, with plans to double its UK sites early next year
London has been voted the World’s Leading Destination at the World Travel Awards for the fifth time, following a rise in international visitors to the capital this year
The US restaurant scene, which is one of the most competitive and dynamic markets in the world, is giving itself a facelift to respond to changing consumer behaviour. With the UK just several steps behind, restaurateurs here could gain valuable insight...
Busaba Eathai is among the few chains to gain plaudits from the critics and guides. Operations director and head honcho Jale Erentok discusses food quality, working cultures and the chain’s plans to expand steadily
A new report on the state of British hospitality has found that the sector has survived the recession with less damage than predicted, although some lasting impacts have considerably altered the face of the industry
Claire Lara, the 30-year old winner of Masterchef: The Professionals 2010 found out she was pregnant during filming of the show, but is adamant that having a baby will not hamper her chances of one day opening her own Le Manoir-style restaurant.
Every year, over 300,000 female workers leave the hospitality industry, a turnover that comes at a cost of almost £3bn to businesses, according to a new report
