Hoteliers are being warned to pay more attention to their social media profiles as negative comments and complaints could significantly damage a business’s reputation if ignored.
A Bromley-based property developer, accused by Sydenham residents of demolishing more of The Greyhound pub than Lewisham Council's planning permission allowed, has pledged to rebuild the venue and ensure it is reopened for the local community.
National tourist board VisitEngland has today launched a new version of its Access Statement Online Tool, specifically tailored for restaurants and cafés to help them cater for customers with access needs.
Benny Peverelli, former head chef at healthy fast-food chain Leon, has said London restaurants should not 'rest on their laurels' and must consider value for money as a survey suggests diners think some restaurants might be overpriced.
The world’s largest hotel operator, Accor, has today launched a comprehensive sustainability programme as part of its bid to reduce CO2 emissions by 10 per cent by 2015.
Food service and hotel operators are being urged to take part in the Gram Green Paper report for 2012 to look at the industry’s attitudes to the environment and sustainability.
Italian ice cream equipment manufacturer Carpigiani has launched the Freeze & Go machine, allowing chefs to create fresh ice cream and sorbet in just five minutes.
The Forum of Private Business has warned the proposed introduction of a Late Night Levy (LNL) is little more than a 'stealth tax' against business and will further harm pubs and operators catering for the night-time economy.
Portuguese-born Hugo de Castro has worked in the hospitality industry for 40 years, 30 of which have been spent as concierge at the Grand Jersey Hotel & Spa in St Helier. He has seen the hotel change hands four times, most recently in August 2011...
Restaurants, hotels and pubs, including The Gun in London's Docklands and The Arden Hotel in Stratford-upon-Avon tell BigHospitality about new marketing ideas and promotions they are running to help attract more customers.
Grant Hearn is to return to the role of Travelodge chief executive less than two years after moving from the position to become executive chairman of the budget hotel chain; as a result of the decision Guy Parsons, the current chief executive, will now...
Nicola Horlick, the investment manager dubbed 'superwoman' for balancing her career and family, has described her latest venture, a Barnes restaurant with Trinity chef Adam Byatt in tribute to her late daughter Georgina, as a 'good business...
Punch Taverns has said it remains 'on track' to meet its expectations for the year despite a drop in first half pre-tax profits from £41m last year to £33m in the 28 weeks to 3 March 2012.
Hospitality businesses have renewed calls for extra support on energy bills and dealing with utility suppliers after the Department of Energy and Climate Change (DECC) announced it was backing Ofgem proposals to help domestic customers.
Kinmel Hall, a Welsh mansion modelled on the Palace of Versailles in France and the largest private residential property in Wales, has been sold for around £1.5m and is set to become a luxury hotel after a development is completed.
The owner of new London restaurant, Lowcountry Bar & Eating House, is hoping to introduce diners to 'authentic and regional' American food when it opens in Fulham High Street next month.
As the number of people booking tables and then not showing up increases we ask how big a problem is it for the restaurant sector and what can the industry do to guard against it?
Hilton Worldwide has announced the £1.3m bedroom refurbishment at the Hilton Glasgow Grosvenor hotel in the West End district of the Scottish city has now been completed.
The Royal Borough of Kensington and Chelsea has launched a public consultation on options to change local planning laws to stop the closure of pubs including asking residents to make a list of pubs they want saved and protected.
Almost half of restaurant, hotel and pub operators feel positive about the year ahead with just 8 per cent believing the economy will slip back into another recession this year.
James Knappett, formerly of The Ledbury and Marcus Wareing's The Berkeley, is to open a new restaurant with his wife combining a hot dog and Champagne concept called Bubbledogs with a more private fine dining element - Kitchen Table.
Brasserie Bar Co, the operator of the Brasserie Blanc and White Brasserie brands, has secured a new £6m facility from Barclays to support its expansion and development plans.
Elena Arzak, joint head chef with her father Juan Mari at their restaurant Arzak in Spain, has been awarded the Veuve Clicquot World's Best Female Chef Award 2012 by the World's 50 Best Restaurants Awards.
International hotel operator Accor has announced it is to open its second UK MGallery hotel in Bath in May; the first outside London for the luxury brand.
The rapid expansion of ethnic-oriented midmarket restaurant chains such as Yo! Sushi, Wagamama, Busaba Eathai and Banana Tree is being increasingly hampered by the lack of specialist chefs in the UK.
Brown Cow Organics has launched a range of its live organic yoghurts specifically produced in a size and design to be used by hospitality sector operators.
The owner of the former Colquhoun Arms Hotel in the Scottish village of Luss, has appointed a management team to run the property when it re-opens this summer following £2.7m of refurbishment work.
The bar and causal dining restaurant group Loungers has received a £16m investment from private equity specialists Piper which will now take a significant minority stake in the company led by managing director Alex Reilley.
Arnaud Stevens is executive head chef at 40/30 at The Gherkin and group development chef for Searcys. Part of the management team at Searcys, he has overall responsibility for the kitchen at The Gherkin while also overseeing all food concepts for the...
Hotel developer Sanguine Hospitality is to venture into the north east for the first time with the opening of a £20m Hotel Indigo in Newcastle, complete with a Marco Pierre White Steakhouse Bar & Grill restaurant and in partnership with Savannah Lifestyle...
To celebrate the Easter weekend, hotels, restaurants, pubs and bars have told BigHospitality about the special events and promotions they’re running to market themselves more effectively and attract more customers.
The Chancellor’s impending closure of a VAT loophole that meant some hot takeaway foods escaped the tax has been met with cautious optimism by the restaurant sector.
Bill's Produce, the Richard Caring-backed café, restaurant and store group is to open a third site in London, on the former Zilli Fish and Zilli Café site in Soho.
Molson Coors has this week announced the launch of new Carling glassware in a bid to provide ‘the perfect serve’ for the on-trade as part of the beer company’s ‘reignite strategy’ for the brand.
Hoteliers across the country will welcome the news that domestic trips and holidays have increased for the third consecutive year to record levels, with total spend also on the up.
Canteen’s blend of British-centric democratic dining has won it plenty of devotees, but has it got what it takes to expand in a rapidly changing marketplace?
The Ampersand Hotel in South Kensington, formerly the Grosvenor Kensington Hotel, is to soft launch in July following a multi-million pound refurbishment for the venue before it opens fully in August.
Restaurants, hotels and pubs operating in areas with Olympics venues or hosting events during the sporting festival can expect extra visits from food safety inspectors in the run-up to the event.
Mexican restaurant chain Barburrito has revealed plans to triple its portfolio to 18 sites over the next four years, with the bulk of the new sites in prime locations in London.
Restaurant presentation, whether that be interiors or tableware, can have a huge impact on the diner experience, but how key is it to a business's success?
Table linen supplier Richard Haworth has created a Great British collection for hotels and restaurants to celebrate the best of Britain in the run up to the Queen’s Diamond Jubilee and the London 2012 Olympics.
Fratelli la Bufala, the restaurant chain which currently operates around 100 venues in Italy, has opened its first full-scale UK site in Shaftesbury Avenue declaring there remains a lack of truly authentic Italian restaurants in the country.
A leading London restaurateur has refuelled the argument that London is the only place to be for operators in the current climate, revealing he would never consider opening a site outside the capital.
Sustainable Restaurant Association (SRA) ratings, awarded to recognise restaurants' efforts on sustainability, will now be highlighted in the Harden's guide in print and online.
Mark Hix’s long-awaited plans for a restaurant in the Tramshed building in London’s Shoreditch have been revived, with a new 150-cover restaurant and bar set to open next month.
The Campaign for Real Ale (Camra) has launched its first ever Community Pubs Month by releasing new statistics on the impact of the pub on the community and revealing the full list of Local Pubs of the Year winners now competing for the national title.