Papa John’s introduction of a Rant & Rave text system has caused a decline in customer complaints, suggesting that asking customers for direct feedback in a simple manner could reduce the risk of getting bad reviews on dedicated websites.
Some of the UK’s traditional food could be at risk of extinction as British children prefer junk food and international dishes while on holiday, new research has found.
Not every business has the resources to create its own website, but by maximising social media and review sites, you can give yourself and your customer a voice. Here Elliot Adams, communications manager at Yelp, shares his tips on building an online...
Birmingham’s fine dining scene has suffered a blow after it emerged that two top city establishments - Marco Pierre White’s Steakhouse & Grill and boutique hotel Malmaison - received zero food hygiene ratings earlier this year.
The Dorchester Collection has vowed to protect staff jobs and wages as the boycott of its properties continues, with its Park Lane hotel the latest to suffer high profile cancellations.
Independent UK roaster Matthew Algie has launched five new hand-roasted micro-lot coffees for operators looking for a point of difference in their hot beverages offering.
Street food is democratising the UK dining scene and driving some of the hottest new restaurant openings in London and beyond, according to journalist and author Richard Johnson.
As the number of pubs in the country continues to decline, companies are diversifying their drinks offering and experimenting with food to retain their customer base – and it’s working.
Casio Electronics UK launched the first widescreen EPOS terminal with an Android operating system for pubs, hotels, restaurants and cafes at Caffe Culture this week.
A number of Japanese restaurants have been arriving in London recently, including fine dining venue Yashin Ocean House in South Kensington and two new Japanese Canteen restaurants to open in the summer.
Hospitality businesses should stop fearing TripAdvisor and take control of their online reputation, according to crisis communications and social media specialist Alan Stevens.
Airbnb has become a recurrent topic in hoteliers’ conversations, and whether or not it should be seen as a threat, the alternative accommodation site is bound to affect the industry as a whole.
In an exclusive interview with BigHospitality, Shane Harris, chief executive of UK hotel management company Jupiter Hotels, talks brand standards, revenue growth and being a catalyst for change.
Boutique hotels can use social media to increase loyalty with customers, but they need to stop broadcasting irrelevant information, according to speakers at the Boutique and Lifestyle Hotel Summit.
Chef David Gingell and restaurant manager Jeremie Cometto-Lingenheim will be opening their new venture Primeur this Friday (16 May) in London’s Petherton Road.
1884 Dock Street Kitchen in Hull, Burleigh Court in Leicestershire and The Old Rectory Hotel in Devon were among the winners of the Visit England Excellence Awards 2014.
Developer Nextcolour Limited has unveiled plans for Oyster Wharf, a new development on the Mumbles waterfront in Swansea, with sites for three restaurant operators on the bay.
Award-winning chef Alan Coxon has been invited to be part of the Government’s international GREAT Britain campaign as an representative for British food and tourism.
The UK is has proved one of the toughest markets to crack for US beef, but restaurateurs are now showing more and more interest, according to the US Meat Export Federation (USMEF).
Every year, the World’s 50 Best Restaurants Awards celebrate the best places to eat around the globe. This year, Noma was voted the best restaurant in the world, stealing the top spot back from El Celler de Can Roca. But what does it take to make it on...
With one month to go now until the 2014 Football World Cup in Brazil we have put together a round-up of how businesses in the hospitality industry are planning to participate in the celebrations.
The Thai tapas restaurant group Koh Thai Tapas (KTT) has confirmed it will be launching two new sites of its latest tapas bar and takeaway concept Koh Noi.
New research suggests that small and medium-sized businesses (SMEs) are facing severe challenges when trying to access financing – could crowdfunding fill the gap?
On 12 May hospitality and tourism businesses from Manchester came together at the Radisson Blu Edwardian for the latest Big Hospitality Conversation, where they were able to pledge to create jobs, apprenticeships and work experience for young people.
From OTAs to Tripadvisor, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. So how will emerging trends shape hotel marketing? And how can hotels best target customers as they move...
What it means to be mobile-ready as a hospitality business is changing. It’s no longer simply making sure your website works on mobile phones. It’s about providing the best possible online customer experience. Here, Emily Tippins, head of Digital Strategy...
With the EU’s top 14 allergens labelling laws coming into effect in December 2014, efforts are being made across the industry to cater for customers with food allergies and intolerances, but more needs to be done.
Fifteen executive head chef Jon Rotheram has teamed up with former One Leicester Street chef patron Tom Harris on a new pub and restaurant venture in Hackney, which they hope to fund via the government's Enterprise Investment Scheme (EIS).
