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Bedford-based brewer and pubco Charles Wells has announced a small profits increase across its estate of pubs

Charles Wells' pubs increase profits despite drop in turnover

By Peter Ruddick

Bedford-based brewer and pubco Charles Wells has revealed its financial results for the last year; its UK pubs operation has reported an increase in profits per pub of 3.8 per cent driven by a 1.2 per cent rise in like-for-like sales.

Top 10 most-read stories of 2012: Chicken and pub food

BigHospitality’s 2012 look-back: Chicken restaurants and pub food

By Emma Eversham

As we approach the end of the year we take a look-back at our most-read articles to find out what the hot topics were that got you clicking on and sharing in 2012. In our first instalment we look at the rise of the chicken restaurant and the evolution...

Hundreds of licensees and breweries came from across the UK to take part in the beer tax lobby on Wednesday (12 December)

Beer tax rally gives pub industry hope for 2013

By Luke Nicholls

Camra’s mass lobby calling for an end to the damaging beer duty escalator has been hailed as a ‘great success’ after over 1,200 of its members descended on Parliament in what was the biggest campaigning event in its 40-year history.

David Haines has been head concierge at Park Plaza Westminster Bridge since March 2010

David Haines: Career Profile

By Luke Nicholls

With the recent TV documentary Inside Claridge's highlighting the importance of concierge services in hotels, BigHospitality has spoken with the current Concierge of the Year. David Haines is head concierge at Park Plaza Westminster Bridge. With...

UK hotel prices have decreased to an average of £109 a night, with those in London falling by 7 per cent

Questions over 2013 hotel demand grow as December prices drop

By Luke Nicholls

With 2012 marking the UK’s largest room supply increase from new developments in the past decade, PwC believes more new rooms to fill may be difficult in a comparatively ‘empty 2013’. Meanwhile hotel prices have fallen this month, to nearly the lowest...

Middleton Steakhouse & Grill's 150-cover, two-tier restaurant in Norwich has just finished its first full week of trading

Middletons Steakhouse & Grill opens in Norwich

By Luke Nicholls

Middletons Steakhouse & Grill has progressed from Norfolk to Norwich with the opening of a second restaurant, headed up by former Loch Fyne chefs Rob Spillings and Adam Mott, as the group looks to embark on a ‘slow and steady’ UK expansion.

Alea Leeds as entertainment venue

Alea Leeds' 'entertainment hub' re-positioning pays off

By Emma Eversham

The boss of casino and entertainment venue Alea Leeds says a repositioning of the business as an entertainment hub rather than a gambling destination has helped the business survive through a recession.

InterContinental London Westminster video

InterContinental London Westminster: BigHospitality's video tour

By Emma Eversham

Last month global hotel company the InterContinental Hotel Group (IHG) opened the doors to its second InterContinental hotel in London and BigHospitality was given the rare chance to take an in-depth look at the property and speak to some of those who...

Nicholas Balfe's Salon restaurant opened above Cannon & Cannon in Brixton Market last week

British restaurant Salon opens in Brixton Market

By Luke Nicholls

Former Brunswick House head chef Nicholas Balfe has opened Salon – a contemporary British restaurant situated upstairs from the Cannon & Cannon deli in Brixton Market.

Stop the escalator: Over 400 MPs will be lobbied by Camra members about the controversial beer tax escalator throughout the day

Pub industry descends on Parliament for mass lobby on beer tax

By Luke Nicholls

The Campaign for Real Ale (Camra) has today organised the biggest campaigning event in its 40-year history as over 1,200 of its members and other key figures from the beer and pub industry descend upon Parliament for a mass lobby calling for an end to...

The 65-cover Moo Grill in Middlesex Street opened last Wednesday (5 December)

Moo Grill opens second steakhouse in the City, eyes UK expansion

By Luke Nicholls

Argentinian steak restaurant Moo Grill, which launched in the City of London in 2010, has opened the doors of a second site just around the corner as co-owner Alberto Abbate reveals the group is looking to expand the concept throughout the capital and...

Ed's Easy Diner profile

Business Profile: Ed's Easy Diner

By Joe Lutrario

Now 25 years old, Ed’s Easy Diner has never looked better, with strong like-for-likes and a shopping centre-focused expansion plan that is set to take it into the big league.

Benchmarking suppliers

ASK THE EXPERTS

How to get the best value from food and drink suppliers

By Shabaz Mohammed

With ingredients continuing to creep up in price there has never been a better time for restaurant, pub and hotel operators to seek out the best value from their suppliers to ensure profit margins don't get squeezed too much. Here, Pelican Buying...

Rewarding staff in the right ways can improve service levels without requiring any significant capital investment

IDEAS FROM YOUR PEERS

The Jewel in the Crown: How to reward your staff

By Luke Nicholls

That age-old cliché of staff being your most important asset is as true now as it ever has been in the hospitality industry. In such a difficult economic environment, rewarding staff for above-average performance could be an effective way of your business...

More than half of the SMG survey respondents are anticipating poor customer service when having Christmas dinner at a restaurant

Service standards hold the key to profitable Christmas for restaurants

By Luke Nicholls

Restaurants across the UK are being urged to focus on providing first-class customer service and nurturing customer relationships throughout the festive period after a survey found that December is seen by diners as the worst month to eat out in terms...

José Pizarro opened Pizarro restaurant nearby to his tapas bar in Bermondsey a year ago this month

José Pizarro: Pearls of Wisdom

By Luke Nicholls

World-renowned chef José Pizarro is seen by many as 'the godfather of Spanish cuisine'. Having grown up in the region of Extremadura in western Spain, Pizarro moved to the UK 14 years ago, becoming chef-partner of Spanish food chain Brindisa...

Sergeant Adrian Haley of the Westminster Borough Hotel Liaison team has revealed his top tips for hoteliers to avoid crime and urged regional hotels to the new service London Hotelwatch

Hotel crime: Police reveal top tips for hoteliers

By Peter Ruddick

Following the launch of the London Hotelwatch network, the police is urging regional hotels from across the country to join the service while revealing to BigHospitality the top tips hotels can take to tackle crime.

(L-R): Burton and Uttoxeter's MP Andrew Griffiths; Pub is the Hub chief executive John Longden and Community Pubs Minister Brandon Lewis at the 'Ten Years On’ celebration earlier this week

Pub is the Hub launches Community Services Fund to help pubs diversify

By Luke Nicholls

Pub is the Hub, which provides advice and support for licensees, rural pubs and community services, has today announced the launch of the Community Services Fund to help raise money to allow UK pubs to diversy into new services for the benefit of their...

The Gold Service Scholarship is for anybody working in any area of hospitality front-of-house service, aged between 22 and 30

Gold Service Scholarship: Regional finalists revealed

By Luke Nicholls

The judges of the inaugural Gold Service Scholarship, which promotes front-of-house service in the hospitality industry, have announced the shortlist for the 25 regional finalists who will compete for a chance to win a year’s worth of mentoring from some...

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