Business & Legislation

Marco Pierre White buys six rural inns

Marco Pierre White buys six rural inns

By Lorraine Heller

Marco Pierre White has acquired the operator of six rural inns, the Maypole Group, after it fell into administration late last year.

Budget 2011: The pub industry’s reaction

Budget 2011: The pub industry’s reaction

By Becky Paskin

The continuation of the beer tax escalator will not only cost the Treasury money, but lose the pub industry ten thousand jobs this year alone.

EU rules zero VAT on take-away food

EU rules zero VAT on take-away food

By Lorraine Heller

A European ruling could mean that restaurants and pubs pay no VAT on take-away food and drink, and they could reclaim some of the tax paid over the past four years.

InterContinental Hotel Group chief steps down

InterContinental Hotel Group chief steps down

By Lorraine Heller

The chief executive of InterContinental Hotels Group, Andrew Cosslett, is to step down at the end of June, to be succeeded by the group’s chief financial officer.

Restaurants launch Japan tsunami appeal

Restaurants launch Japan tsunami appeal

By Lorraine Heller

Restaurants throughout the UK are launching initiatives to help raise money for Japan following the earthquake and tsunami that devastated the country’s north-east region on 11 March.

Consumers distrust businesses’ green claims

Consumers distrust businesses’ green claims

By Becky Paskin

Only seven per cent of consumers trust companies’ claims to be actively reducing their carbon emissions, although more than half admit they would be more loyal to a brand if action was clearly demonstrated to them.

Service standards: How to raise the profile of front-of-house

Service standards: How to raise the profile of front-of-house

By Lorraine Heller

Michel Roux’s Service TV programme has put front-of-house on the map, but how can the hospitality sector sustain this momentum? BigHospitality takes a look at steps that can be taken to help raise the profile of a career in service.

How to best measure customer service

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How to best measure customer service

Jules Murray, of sales and customer service consultants Spider on the Wall tells BigHospitality how restaurants, pubs and hotels can measure customer service in the most cost-effective and beneficial way.

Vince Cable pledges to cut red tape

Vince Cable pledges to cut red tape

By Mark Wingett

Business secretary Vince Cable is to outline plans today on how the Government will cut red tape for small businesses, including no new domestic laws for three years.

Career Profile: Zack Saghir

Career Profile: Zack Saghir

By Becky Paskin

The head sommelier of Roux at the Landau is best known for his 27-year service at The Savoy with restaurant manager Franco Becci, but after a 38-year career in hospitality is set to retire next year.

Pub group Marston’s reports strong sales

Pub group Marston’s reports strong sales

By Mark Wingett

Marston’s, the brewer and pub group, this morning said it was making good progress in each of its trading divisions, with sales growth in its managed pub arm up 2.4 per cent for the 23 weeks to 12th March 2011.

Mitchells & Butlers chief exec Fowle steps down

Mitchells & Butlers chief exec Fowle steps down

By Lorraine Heller

The managed pub and restaurant operator Mitchells & Butlers (M&B) announced today that chief executive Adam Fowle will leave the company by mutual consent after two years in the post.

Restaurants and pubs back Responsibility Deal

Restaurants and pubs back Responsibility Deal

By Lorraine Heller

The Department of Health has published full details of its Responsibility Deal, as well as a list of 170 companies and organisations that have already pledged their support on measures to help tackle poor diets and alcohol misuse.

Molson Coors commits to unit labeling on glasses

Molson Coors commits to unit labeling on glasses

By Lorraine Heller

Carling and Grolsch brewer Molson Coors has committed to providing alcohol unit information on its glasses, and will also introduce two-third pint measures in support of the Government’s Responsibility Deal.

Service standards: A day at Galvin at Windows

Service standards: A day at Galvin at Windows

By Stefan Chomka

Restaurant magazine’s Stefan Chomka joins the front-of-house team at Galvin at Windows for a glimpse into the service secrets of the Michelin-starred restaurant.

Roux Scholarship 2011: finalists announced

Roux Scholarship 2011: finalists announced

By Lorraine Heller

Six finalists have been announced for this year’s Roux Scholarship, narrowed down from the 18 regional finalists that competed in week’s regional heats.

Increased costs impact JD Wetherspoon profits

Increased costs impact JD Wetherspoon profits

By Mark Wingett

JD Wetherspoon (JDW) has reported an 11 per cent decline in first half pre-tax profit to £32.2m, which it said was due to increased interest charges, following the renewal of its bank facilities in March 2010.

Pearls of Wisdom: Charlie McVeigh

Pearls of Wisdom: Charlie McVeigh

By Becky Paskin

The founder of pub group The Draft House is on his way to opening his fourth pub in under two years. He is also co-owner of high end Notting Hill restaurant Le Café Anglais.

Hospitality sector welcomes interest rate decision

Hospitality sector welcomes interest rate decision

By Lorraine Heller

The Bank of England is holding its interest rate at the record low of 0.5 per cent, a decision that allows the UK’s restaurant, pub and hotel sector more time to recover from a hit to consumer spending.

Beverage awards to recognise coffee quality

Beverage awards to recognise coffee quality

By Lorraine Heller

The Beverage Standards Association (BSA) is launching a new set of awards that aim to recognise high standards in the preparation and service of hot drinks.

Service standards: Why is British service so poor?

Service standards: Why is British service so poor?

By Becky Paskin

Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.

Health & safety tips for kitchen refurbishment

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Health & safety tips for kitchen refurbishment

BigHospitality shares top tips from Mark Harrington, CEO at health and safety consultants Check Safety First, on what you should keep in mind when refurbishing your kitchen so you tick all health and safety boxes.

Jamie’s Italian’s Blagden claims top award

Jamie’s Italian’s Blagden claims top award

By Mark Wingett

Simon Blagden, the man who has led the roll out of the Jamie’s Italian chain, has been singled out by his peers as the stand-out individual in the eating-out and drinking-out market.

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