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Benchmarking suppliers

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How to get the best value from food and drink suppliers

By Shabaz Mohammed

With ingredients continuing to creep up in price there has never been a better time for restaurant, pub and hotel operators to seek out the best value from their suppliers to ensure profit margins don't get squeezed too much. Here, Pelican Buying...

Rewarding staff in the right ways can improve service levels without requiring any significant capital investment

IDEAS FROM YOUR PEERS

The Jewel in the Crown: How to reward your staff

By Luke Nicholls

That age-old cliché of staff being your most important asset is as true now as it ever has been in the hospitality industry. In such a difficult economic environment, rewarding staff for above-average performance could be an effective way of your business...

More than half of the SMG survey respondents are anticipating poor customer service when having Christmas dinner at a restaurant

Service standards hold the key to profitable Christmas for restaurants

By Luke Nicholls

Restaurants across the UK are being urged to focus on providing first-class customer service and nurturing customer relationships throughout the festive period after a survey found that December is seen by diners as the worst month to eat out in terms...

José Pizarro opened Pizarro restaurant nearby to his tapas bar in Bermondsey a year ago this month

José Pizarro: Pearls of Wisdom

By Luke Nicholls

World-renowned chef José Pizarro is seen by many as 'the godfather of Spanish cuisine'. Having grown up in the region of Extremadura in western Spain, Pizarro moved to the UK 14 years ago, becoming chef-partner of Spanish food chain Brindisa...

Sergeant Adrian Haley of the Westminster Borough Hotel Liaison team has revealed his top tips for hoteliers to avoid crime and urged regional hotels to the new service London Hotelwatch

Hotel crime: Police reveal top tips for hoteliers

By Peter Ruddick

Following the launch of the London Hotelwatch network, the police is urging regional hotels from across the country to join the service while revealing to BigHospitality the top tips hotels can take to tackle crime.

(L-R): Burton and Uttoxeter's MP Andrew Griffiths; Pub is the Hub chief executive John Longden and Community Pubs Minister Brandon Lewis at the 'Ten Years On’ celebration earlier this week

Pub is the Hub launches Community Services Fund to help pubs diversify

By Luke Nicholls

Pub is the Hub, which provides advice and support for licensees, rural pubs and community services, has today announced the launch of the Community Services Fund to help raise money to allow UK pubs to diversy into new services for the benefit of their...

The Gold Service Scholarship is for anybody working in any area of hospitality front-of-house service, aged between 22 and 30

Gold Service Scholarship: Regional finalists revealed

By Luke Nicholls

The judges of the inaugural Gold Service Scholarship, which promotes front-of-house service in the hospitality industry, have announced the shortlist for the 25 regional finalists who will compete for a chance to win a year’s worth of mentoring from some...

Hospitality businesses have welcomed extra cash in the Autumn Statement to spend on capital investments and the scrapping of a planned rise in fuel duty but argued the Government still needs to do more

Lukewarm welcome: Hospitality businesses react to the Autumn Statement

By Peter Ruddick

Businesses, the main beneficiaries of the small amount of good news delivered in the Chancellor's Autumn Statement yesterday, have begun giving their reaction, welcoming tax cuts and increased spending but calling on more to be done for the hospitality...

In his Autumn Statement, Chancellor George Osborne warned there are no 'miracle cures' and admitted more drastic action is needed to balance Britain's books

Autumn Statement 2012: Osborne delivers good news for businesses

By Luke Nicholls

“The British economy is healing,” proclaimed George Osborne in his Autumn Statement earlier today as the Chancellor made a number of big pledges in a bid to help businesses, despite the nation facing a longer-than-expected battle to reduce its debts.

Brazilian street food restaurant Galeto is the brainchild of restaurateur and chef Antonio Romani and former Pizza Express business development manager Leo Alexander

Street food popularity to continue into 2013 with Galeto launch

By Peter Ruddick

The prevalence for street food-inspired restaurants shows no sign of abating with the announced opening of Galeto in Soho, a partnership between two former Pizza Express executives which also taps into the South American trend and the popularity of chicken...

Greene King's portfolio of brands includes Hungry Horse, Old English Inns, Eating Inn and Loch Fyne Restaurants

Greene King serves up higher profits despite challenging environment

By Luke Nicholls

Pubs, restaurants and hotels business Greene King shrugged off the wet weather and a difficult regulatory environment by posting a strong set of financial results for the half-year to 14 October as the Suffolk-based company achieved a 7 per cent rise...

Tom Davies, chief executive of Brakspear, told BigHospitality why he thinks chefs should look to run pubs in order to start their own food businesses

Tom Davies on Brakspear, beer tax and why chefs should run pubs

By Peter Ruddick

Tom Davies, the chief executive of leased and tenanted pubco Brakspear, is currently at the helm of the company at an exciting time as acquisitions continue and innovative projects, such as a partnership with Michelin-star chef Claude Bosi, start to develop.

Using your loaf: In its December 2012 issue, Restaurant magazine takes a look at restaurants that have become experts at baking bread

Restaurant magazine investigates how to make dough from bread

By Peter Ruddick

How can restaurants source good-quality bread? Is it sustainable for chefs to bake their own, what should you serve it with and is there money to be made from a freshly-baked loaf? Restaurant magazine posed just those questions for the latest issue.

Oliver Peyton founded the restaurant and bakery business in 2005 with his sister Siobhan

Peyton and Byrne receives BGF funding to aid expansion

By Luke Nicholls

Oliver Peyton’s restaurant group, retail bakery and events business has secured a £6.25m investment from the Business Growth Fund (BGF) which will be used to accelerate the company’s roll-out programme.

Luke Johsnon told delegates at yesterday's Arena Christmas Lunch that 'the future belongs to the optimists'

Luke Johnson reveals top tips for success at Arena Christmas Lunch

By Luke Nicholls

The future of the restaurant industry belongs to optimists who constantly try to innovate while focusing on good service and the development of young people within their business, according to serial investor Luke Johnson speaking at the Arena Christmas...

Tiger Tiger operator Novus Leisure has posted a strong set of financial results which include a 32 per cent jump in food sales within the last year

Novus Leisure reports 32% growth in food sales

By Peter Ruddick

Premium bar and restaurant operator Novus Leisure has reported a strong set of financial results for the last year with big jumps in both sales and earnings while food sales have seen a 32 per cent improvement.

In its public house sector report, Fleurets has said the industry is currently in a very 'positive environment' despite the impact on pub of taxation

UK pubs: 'Bad news is behind us', says Fleurets

By Peter Ruddick

Leisure property firm Fleurets has said the positives for the future of the pub industry outweigh the negatives as the company predicts the sector will continue to recover from the recession with large property deals expected to surface next year.

Wolverhampton-based brewer and pubco Marston's has reported a jump in pre-tax profits and described its 'F-Plan', which includes a focus on food, as being 'transformational' to the business

Marston's hails the food-led 'F-Plan' as profits jump by 9.2%

By Peter Ruddick

Leading brewer and pubco Marston's has said its 'F-Plan', which includes a focus on food, has had a 'transformational' impact on its pub business as the company's pre-tax profits jumped by more than 9 per cent in the past...

Steve Cox, managing director of Faucet Inn, has committed his company to paying all of its employees the living wage

Faucet Inn makes living wage commitment

By Peter Ruddick

London-based pub operator Faucet Inn has announced it is to become the latest hospitality employer to pay its employees the official living wage; the first UK pub company to commit to the scheme, it says.

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