In the final part of our special feature on non-alcoholic drinks, BigHospitality travelled to the London School of Coffee in Kingston to meet artisan coffee producer Paddy & Scott's, and ask what restaurants and bars can do to improve their coffee...
In the first part of our special series on non-alcoholic beverages, we look at the astronomic rise of coffee culture in the UK and ask how restaurants, bars and hotels can keep up with increasingly high consumer expectations.
Wagamama and Gourmet Burger Kitchen (GBK) have joined Prezzo in introducing new mobile payment technology via the PayPal smartphone app to the whole of their estates.
Following another successful National Apprenticeship Week for the hospitality industry, a number of other hotels, restaurants and pubs have since stepped up to the plate to offer training and apprenticeship initiatives of their own.
The HS2 rail link, travel gadgets, ageing UK population and peer-to-peer sharing are set to have a profound impact on UK tourism in coming years, according to Euromonitor International.
Following the delivery of the 2014 Budget by Chancellor George Osborne earlier today, BigHospitality caught up with some of the key organisations representing pubs, hotels and restaurants as well as individual operators for their reaction.
Pubs across the UK can breathe a big sigh of relief today as Chancellor George Osborne has once again scrapped the punitive escalator for all alcohol duties and cut another penny off the price of a pint of beer in his 2014 Budget announcement.
The Chancellor George Osborne will today present 'a Budget for a resilient economy'. But with further calls for another beer duty cut and a reduction in VAT, hospitality professionals will undoubtedly be among those watching most closely.
A new craft spirits company is set to bring spirits production back to London’s East End next month with the launch of a gin, whisky and vodka distillery and adjacent cocktail bar.
Sales for the nation’s pub, bar and restaurant groups evened out in February, with collective like-for-like sales up by just 0.2 per cent on the same month last year.
With major changes gathering pace in the world of workplace pensions, BigHospitality has spoken to a number of industry experts to give you everything you need to know to ensure a smooth transition into the automatic enrolment scheme.
As the seventh annual National Apprenticeship Week draws to a close, BigHospitality has heard from an array of hotels, restaurants and pubs - and even Boris Johnson – all pledging their support for the initiative.
More than half (54%) of pub customers would visit a pub more often if it provided additional food occasions, and 20% would stay longer, new research from him! suggests.
InterContinental Hotels Group (IHG) is stepping up its presence in the MICE market with the announcement of a multi-million-pound redesign of ‘The Academy’ at Holiday Inn properties in Kensigton, Bloomsbury and Regent’s Park.
The number of pub closures in the UK has risen from 26 to 28 every week, prompting yet more calls for another beer duty freeze and the introduction of a new ‘Pubs Watchdog’.
Hospitality businesses in London’s West End enjoyed strong trading last year, but competition for prime retail space could hamper future expansion, according to a new report.
As National Apprenticeship Week kicks off, a new study has revealed that demand for apprenticeships is outstripping supply in England, and boosting the number of apprentices would provide a £4bn a year boost to the economy.
Real estate investment and hotel development firm Union Hanover Securities has secured a major equity injection which will allow it to grow its £350m portfolio to over £1bn over the next five years.
Restaurants, pubs, bars and cafés that don’t offer contactless payment technology are ‘out of touch’ with what customers want and risk losing out on additional business.
The argument to once again scrap the controversial beer duty escalator in next month’s Budget has been bolstered by the fact that the local brewing sector is now ‘thriving’ following last year’s cut.
The Restaurant Group (TRG), owner of the Frankie & Benny’s, Chiquito, Garfunkel’s and Coast to Coast restaurant brands, plans to open 36-43 new sites this year after delivering ‘another strong performance’ across its estate in 2013.
With review sites like TripAdvisor expanding their influence at a rapid rate, hotels need to be even more vigilant about delivering the quality their brand promises to deliver, an expert has warned.
As the intense competition for prime, city-centre sites continues to spread into transport hubs across the UK, new figures released today reveal that restaurants, pubs and bars in Network Rail-owned train stations are now outperforming retail units.
For the final part of our technology special feature, BigHospitality checked in at one of the country’s most high-tech hotels to bring you an exclusive video report on the business benefits of customer-focused technology.
So you’ve enticed your customer with an efficient mobile booking service and wowed them with portable EPoS devices and super-fast Wi-Fi. In the third part of this special feature, we look at how you can use technology to encourage that customer to visit...
In the second of our three-part focus on technology in hospitality, we look at how mobile technology can be used to improve customer experience from the moment they walk in the door.
Mobile technology offers the chance to completely revolutionise the customer experience, with clear benefits for business. In the first of this three-part focus on technology in hospitality, we look at the meteoric rise of mobile, and how operators can...
The UK casual dining and pub sectors are brimming with confidence, with nine out of 10 business executives either ‘very’ or ‘fairly’ optimistic for the year ahead.
More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay UK, argues that the hospitality industry must up its game, offering...
Panda Yummy, the noodle restaurant concept, has lined up its first eight openings of 2014 as it looks to grow to c40 sites by the end of the year, founder Ian MacDonald has told our sister title M&C Report.
The strong set of results recorded by Accor and InterContinental Hotels Group (IHG) earlier this week have been matched by fellow global hotel firm Marriott International, with a 9.6 per cent increase in income last year.
Scottish-based independent brewer BrewDog and London restaurant business Honest Burgers have joined forces to launch a new product which taps in on two of Britain’s biggest food and drink trends – burgers and craft beer.
London diners are searching out more expensive wine, but Leeds restaurants sell more champagne than those in the capital, according to research from restaurant group D&D.
Consumers have become ‘value hunters’ and are increasingly willing to go extra lengths to get the best deal, making it more important than ever to build the relationship that will create brand loyalty. But with this loyalty comes further expectations...
Marriott Hotels has become the latest hotel group to put technology at the forefront of customer service, with the addition of mobile checkout to its smartphone app.
Independent hoteliers believe online travel agents (OTAs) are hindering their own marketing activities, and would like to see stricter controls on commission levels, according to a survey from umi Digital.
Hotels, restaurants, pubs and tourist attractions have been battered by heavy rain and gale-force winds and the Government must 'act now' to set a path to recovery.
Emerging fast food concepts, coffee shops and the further proliferation of the street food movement are set to drive the UK’s eating-out sector in 2014, with the market forecast to grow 3 per cent in value over the next 12 months to £82.5bn - the highest...
