Help Centre

Account Questions​​

Why can’t I read the full article?​​

Users can read a set number of articles without registering. Once you reach the limit, you’ll need to be logged in to your registered account to read every article in full.

Don’t have an account? Registration is free and you’ll be finished faster than it takes to plate up! Simply create an account and enjoy unlimited access to our award-winning journalism. In order for your account to be fully functional, you must verify your account by clicking the confirmation email sent to your email address when you register. Should the verification link expire prior to confirming your email address, you will need to register again.

How do I create an account?​​

When reading articles, you will be presented with a banner to register an account. Alternatively, you can click ‘Register’ in the top-right of your screen (this is accessible from the top-right user icon on a mobile device). You can then follow the necessary steps to create your account.

In order for your account to be fully functional, you must verify your account by clicking the confirmation email sent to your email address when you register. Should the verification link expire prior to confirming your email address, you will need to register again.

How do I access my account?​​

If you’re logged out, you can access your Restaurant​ account via the ‘Sign in’ button on the top right-hand corner of the page (this is accessible from the top-right user icon on a mobile device). If you’re already logged in to your account, simply click the ‘My account’ button in the top-right of your screen (this is accessible from the top-right user icon on a mobile device) to access your account area.

I’ve forgotten my password, how do I reset it?​​

Navigate to the ‘Sign in’ button at the top of the Restaurant​ website (this is accessible from the top-right user icon on a mobile device) and click ‘I forgot my password’. You can then follow the necessary steps to reset your password. ​​

I did not receive my password reset email​​

If you requested a password reset but did not receive a reset email in your inbox, one of the following may have happened: 

• The email may have gone into your ‘junk’, ‘spam’ or ‘clutter’ folder, so please be sure to check them. If you are using Gmail, you may also want to check the Promotions tab.
• Your mailbox may have reached its size limit. Ensure your inbox has enough space to receive incoming emails.
• If you are using your work/corporate email, the message may be stuck in 'quarantine'. Please check with your system administrator if there is an email quarantine and confirm if the email needs to be released.
• Your Restaurant account is registered under a different email address. Please double check to make sure there isn't another email address you may have used to sign up with.
• Your email was removed from our database. Emails are removed from our system if a user submits a data deletion request or as part of a periodic data purge of inactive accounts.

If you have tried the above and are still not receiving the email, please click here​​ to contact our IT support team and fill out the form.

I already have an account, so why am I being asked to register on every visit?​​

You’ll need to be signed in to your account on every visit in order to access our content. If you’re being asked to register, it means you aren’t logged in.

Once you’ve created an account and signed in, our system will remember your device, meaning you don’t have to sign in every time you visit on the same device. If this isn’t happening, please check your browser settings and ensure you are allowing cookies on our website.

Please note that if you are accessing our content from within the Facebook app, you will be using Facebook's inbuilt web browser which doesn't store cookies. This means that you may be regularly asked to sign in to your account and won't stay logged in. This is unfortunately down to the functionality of the Facebook browser and not an issue with the tech on our end. We advise all users to make use of our free daily email newsletter each morning to keep up-to-date with our content as it's published.

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I still need assistance with my account​​

For any other cases, please get in contact with our support team via this form here​​.

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Email Newsletter Questions​​

How do I manage my subscriptions?​​​​

Click here​​​​ and fill in your email address. You will receive an email containing a link to access your account and manage your subscriptions.

How do I unsubscribe?​​​​

You can unsubscribe directly using the link located in the footer of our newsletters.

Alternatively, you can click here to manage your subscriptions​​​​. You will need to fill in your email address first to receive an email containing a link to access your account. Once you have access to your account, uncheck the box next to the newsletter you wish to unsubscribe from and submit.

Should you face any difficulty unsubscribing, please get in contact with our IT support team via our contact page here​​​​.

I have confirmed my subscription through the confirmation email, but I haven't received a newsletter yet​​​​

There could be several reasons behind this:

• Your mailbox may have reached its size limit. Ensure your inbox has enough space to receive incoming emails.
• The newsletter may have gone into your ‘junk’, ‘spam’ or ‘clutter’ folder. If you find our newsletter in any of these folders, please add ‘newsletter@email.restaurantonline.co.uk’ to your contacts in order to whitelist all future newsletters from us and to ensure they arrive directly in your inbox
• If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (see below) or click here to contact our IT support team​​​​ and fill out the form.

I am no longer receiving your newsletters despite being subscribed​​​​

Please see above for information on how to ensure you receive our newsletters.

How do I whitelist your newsletters?​​​​

To ensure our newsletters are delivered directly to your inbox, please add ‘newsletter@email.restaurantonline.co.uk’ to your contact list.

I’ve followed your whitelisting instructions and am still not receiving your newsletters​​​​

If available, please consult with your company’s mail administration/ technical support team for further assistance. Information for mail administrators can be found below.

We send newsletters and E-Blasts from the following domains:

• newsletter@email.restaurantonline.co.uk
• marketing1.william-reed.com
• marketing2.william-reed.com
• marketing3.william-reed.com
• marketing4.william-reed.com

We also employ methods such as SPF and DKIM to make every effort to assert the legitimacy of emails we send.

For other cases, please get in contact with our IT support team via the form here​​​​.