Archives for March 5, 2015

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#chavgate restaurant: How to respond to negative reviews

By Emma Eversham

After Manchester restaurant 47 King Street West was caught up in 'chavgate' and criticised for its damning response to a review posted by a disgruntled customer on its Facebook page, we speak to social media experts to find out the best way of dealing...

Hotel brands lose 31,653 website visitors per month to OTAs

By Emma Eversham

Branded hotel groups are each losing an average of 31,653 website visitors per month to online travel agents (OTAs) as they continue to make trademark bids for their company names on search engines according to a new report. 

Food hygiene standards improve in Wales

By Sophie Witts

Food hygiene standards in Wales have risen in the year since it was made compulsory for businesses to display their food hygiene rating.

Pan Chai opens casual dining pop-up

By Carina Perkins

Restaurateur Eddie Lim has expanded his Pan Chai restaurant brand with the launch of a new casual dining concept in Bicester Village, Oxfordshire.