Archives for April 24, 2014

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Attack of the TripAdvisors: Should review websites allow anonymity?

By Luke Nicholls

Review website TripAdvisor has reiterated that blackmail from customers is ‘strictly against guidelines’ after a Yorkshire-based restaurateur claimed reviewers were threatening to leave negative comments unless they received a free meal at one of his...

Small Talk

Ulrike le Roux on Sudbury House and her passion for hospitality

By Lauren Houghton

Ulrike le Roux completed her studies and hospitality training in South Africa. She has spent time working in a number of different sectors of the industry including B&Bs, restaurants, boutique hotels and chains. She moved to the UK to gain some...