The truth behind no-shows
No-shows remain an ongoing challenge for the hospitality industry, costing UK hospitality a collective £17.6bn a year in lost sales.
Hospitality Services
Power List
“Being powerful is like being a lady. If you have to tell people you are, you aren't.” So said Margaret Thatcher about her own status. With that in mind, we have decided to identify the people who hold power in the restaurant sector, whether it be chefs...
Unlock the Future of UK Hospitality with the 2025 Trends Report
Discover the critical insights shaping the UK hospitality industry.
Reclaim your time: your guide to streamlining operations
Square and American Express spoke with restaurant owners across the UK to understand their biggest challenges and find solutions. Curious about what they discovered? Fill out the form to access the full report and get valuable insights.
GO Technology: Brand loyalty in hospitality
With consumer spend tightening and visit frequency reduced, a loyal customer base providing that all-important repeat business is the holy grail for operators looking to succeed in today’s difficult trading landscape.
The Ultimate Christmas Marketing & Operations Guide for Hospitality
The festive season presents a unique opportunity for restaurants to boost revenue and create memorable experiences.
Restaurant Trends Report
The 2024 Trends Report provides insight into the prevailing trends currently influencing the UK’s restaurant scene.
Future of Restaurants 2024' Report by Square & Wakefield
Find out what over 6,000 restaurant owners and customers are saying about the industry's future. Download our detailed report to see the latest trends and solutions.
The Ultimate 2024 Restaurant Guide to Using Tech for Customer Loyalty
In the face of soaring costs and stiff competition, maximising visibility and increasing efficiency have never been more important.
Your comprehensive guide to utilising sales data to enhance profits and improve customer experience
With pressures rising on operators from every angle it’s important that the technology used is helping not hindering operational performance.
Crafting customer loyalty for your restaurant: A comprehensive guide
Tired of chasing new customers while your regulars hold untapped potential? Don’t miss out any longer!
Which Booking System is best for your business?
Choosing an online reservation system can be pretty overwhelming. To help you in your research, we've broken down the most important features and functionalities and the key differences between ResDiary and alternative providers.
The Power of Events: Creating Memorable Moments in your hospitality venue
Understand how your venue can unlock revenue and increase guest experience by creating memorable moments through events. Many operators are leaving vital cash on the table by not having a clear events strategy. In the UK in particular, many operators are...
Navigating New Allergen Information Regulations: Strategies for UK Hospitality
Join Trustwell and industry experts to understand the impact of proposed changes such as Owen’s law and how to leverage tech to balance consumer safety and operational flexibility.
Welcome to The Restaurant Report
The Restaurant Report will provide a rundown of the top 100 restaurant groups in the UK as ranked by number of sites, with details on when each company was founded, their ownership, the brands they operate and their expansion plans.
TheFork Guide To Unlocking New Revenue Streams
In the continually evolving and competitive landscape of the restaurant industry, attracting new guests is crucial for profitability and sustained growth.
The staffing challenge
The staffing challenge in the hospitality sector has never been more acute, with the Coronavirus pandemic, Brexit and the increase in National Living Wage levels twinned with rising costs and falling consumer confidence all having an impact.
Festive Season Success Unwrapped
8 in 10 restaurants agree that the festive season is a busier time, but a similar proportion (79%) state they still want to be busier.
Five restaurant industry trends to watch in 2023
As 2023 progresses, restaurants must implement strategies that improve both the bottom line and the dining experience.
The power of product longevity for sustainable choices
Understanding where to invest to make more sustainable waste and recycling choices for your business is a common challenge.
Generation Next Online Workshop On-Demand
Our first online workshop, Inside Intelligence: Navigating the world of data, took place on the 24 May 2023.
Free Report: State of Hospitality Operations 2023
The post-pandemic period may have its challenges. However, our survey shows there’s much to be upbeat about. In January, we surveyed 300 senior decision makers within the hospitality industry to find out how they’re reducing costs and driving growth in...
The UK Future Menus 2023 Report Is Here
Last month saw the launch of Unilever Food Solutions’ first global Future Menu trends report – and we’re now proud to announce the release of a UK version featuring some of the nation’s best chefs.
9 ways to make sure your café or restaurant never misses a beat
It’s vital to serving your customers, helping your team and growing your business. It should be the tireless, reliable, low-maintenance workmate you can take for granted that always has your back and makes your life easier.
Bring yuletide joy to your restaurant
It is that time of year when diners start thinking about their festive plans. For many, that means finding the perfect restaurant to celebrate with friends, family and colleagues, and our latest diner survey shows that 67% of people plan to do just that...
Download Your Holiday Events Handbook Now
If you work in hospitality, you know you can never slow down the push to fill your events dairy with bookings, and the demand for parties during the holiday season requires organization and a game plan. With that in mind, Tripleseat created an Events...
EPOS and integrations: save time, money and resources
Hospitality owners and operators need to be able to access a network of integrations to utilise the ‘best-of-the-best’ available to achieve business goals. These will most likely include reducing and removing pain points, better-controlling costs,...
Top Tips to Reduce Food Waste in Your Restaurant
Did you know that 9.5 Million tonnes of food is wasted each year in the United Kingdom? It is estimated that 12% of this total is produced by the hospitality and food service industries.
Help to maximise your revenue this festive period
Hi we’re Togo and we have been helping venues like yours with technology and marketing solutions for over 10 years. We have created a handy guide to help you this festive period including information on collecting deposits and pre-orders, the sweet...
Download Your Free Hospitality Trends Guide Now
We asked hospitality experts to weigh in on the top dining and hospitality trends that venues should take advantage of to keep momentum going throughout the year.
The 5 Big Hospitality Trends You Need To Know
me&u have run the numbers and chatted with the best in the business to uncover the emerging trends to watch in 2022. Now is the time to disrupt and force change in our great industry.
How to give your customers a better experience
The high street is changing. With consumers hungry for new experiences, Dojo has gathered data from thousands of UK businesses to help you get your customers coming back.
The future of Travel & Hospitality, Digital Twins
Digital twins can elevate the promotion of your business with 3D tours that increase bookings, drive higher occupancy rates, and increase engagement rates. Create the best booking experience with a digital twin of your property. Realistic...
Turn your social media followers into diners
Social media channels are powerful tools for hospitality operators. Having an effective and engaging social media presence will allow your restaurant to be seen by more people, showcase your unique guest experience and ultimately drive more bookings.
Why the Hospitality Sector Must Focus on Personalisation
As the hospitality sector recovers from COVID, the industry faces significant challenges, from staff shortages to the cost-of-living crisis squeezing disposable income.
GO Technology Consumer Research Report: Socials, searches and the future of bookings
In today’s digital-first world, going online for many consumers is their first (and only) port of call when searching for pubs, bars and restaurants to visit. In Zonal’s latest GO Technology research report, produced in association with hospitality...
How do you know what’s really going on with your facilities?
Things move pretty fast in the hospitality industry. Every business is facing pressures from supply chain, staffing and energy costs. At Cloudfm, we’ve developed a way to support happier staff, a more efficient service and, ultimately, a better...
Hospitality’s winning formula for sales and ROI
Cashback rewards with Flux Offers bring disparate marketing efforts together. Businesses see an increase in sales, greater transaction values — and ROI is crystal clear.
Download the report: Managing customer reservations in a post pandemic world
The hospitality sector has experienced massive change as a result of the pandemic, with customer booking habits different to what they were two years ago.
Big data, better solutions with Qlik Sense
See how Qlik is helping PizzaExpress improve restaurant profitability by putting powerful, mobile analytics in the hands of its managers.
Insights and tips to help your restaurant thrive
Get the latest hospitality insights, trends and tips to help your business thrive in 2022
Ultimate Valentine’s Day Guide for Restaurants
On Valentine’s Day, the opportunity for on- and off-premise revenue is huge, and the competition to capture that revenue is fierce. This guide is designed to give you everything you need to make the most of Valentine’s Day demand and continue reaping the...
Reduce your business overheads and better prepare for the future with SKS
Are you suffering from the burden of staff self-isolation, sickness and overheads, cash flow issues, inaccurate reporting, manual consolidation and outdated systems? Thanks to our in-depth experience we understand the financial demands when it comes to...
Optimise Winter's Biggest Online Ordering Moments
Temperatures are dropping and that means prime delivery season is here. Plus, with lingering concerns over COVID combined with the accelerating adoption of online ordering, it’s more important than ever to make sure you’re set up for success. We’ve...
Get Inspired: The Restaurant Holiday Guide
It’s beginning to look like…the busiest time of the year for restaurants, and operators are looking for ways to streamline operations and maximize their revenue. Look no further than the Holiday Inspiration guide, packed with over 45 on- and off-premise...
Find out what diners want right now
As we enter the busiest season for restaurants, OpenTable asked over 1,100 diners in the UK and Ireland how they’re dining out and looking to celebrate the festive season.
Latest research: No-shows after lockdown
The latest GO Technology report from Zonal and CGA reveals that no-shows are now costing the industry a whopping £17.6bn a year and rising, exacerbating the devastating financial impact of the pandemic. Since hospitality venues reopened in April 2021,...
Fill your hospitality vacancies now
Reed in Partnership is working with numerous active job seekers, supporting them with training, skills, mentoring and ensuring that they are ready to deliver results for you. This is a completely cost-free recruitment service, and is fully-funded by...
Callebaut Launches Summer Edition of Inspire Magazine
The latest edition of <italics>Inspire<italics> magazine, released by Callebaut this month, has all of the tips and tools to help hospitality professionals transform everyday classics into inspiring experiences, from the kitchen to front of house service.
The Future of Online Ordering Report
Slerp, hospitality's leading eCommerce solution, has teamed up with research agency KAM Media to run a nationwide survey looking into consumer appetite for at-home hospitality.