More often than not, an article featuring the Italian restaurant group, Big Mamma, will include such words as Bold. Bright. Brave. Memorable. Eccentric and pleasantly one of a kind. Since its beginning in 2013, the Group has become known for pioneering a new type of experiential dining experience, with a culture renowned for being playful, yet authentic. Its mission is to spread happiness, while delivering a service style for guests that aims to put on a real show full of fun, delight and spontaneity.
To-date, the Big Mamma crew has opened 27 trattorias across seven countries, together with an impressive 4,500 sqm food market. The business has a vibrant team of 2,200 employees, while working directly with 170 Italian artisans and producers, ensuring quality and authenticity remains always at the forefront of their passion. Each trattoria has its own vibe and everything is homemade: from the pasta fresca, to the fluffy Neapolitan pizza and creamy gelato.
Being playful doesn’t mean that Big Mamma doesn’t take its food seriously. Quite the opposite. The group is very serious about food. The goal of the entire team is to deliver a truly authentic Italian experience, leaving guests feeling a trip to a Big Mamma is the best part of their day. “We seek the best quality for our dishes, while celebrating the produce as the star of the show,” explains Filippo La Gattuta, Executive Chef for the Big Mamma Group.
“We go to great lengths to source and celebrate our produce in our dishes. If each dish is not the best that it can possibly be, we know we will fail. If we provide bad execution of that dish, we also fail. This is where QSR Automations comes into play, quite like our psychic partner. They have a naturally attuned affinity into our passion and respect for our produce and suppliers, together with how important it is for us to deliver on our promises to clients. This is why we fit so well.
“Installing QSR Automations’ ConnectSmart Kitchen® technology has been a huge game changer. It is not only incredibly helpful during busy services, as it helps to control the timing of meals for clients, it also frees up valuable time for me and my chefs, while also creating a much calmer environment. I think the days of a chef yelling tickets out in the kitchen are thankfully long gone.
By giving QSR Automations the reins to manage the flow of service, the Big Mamma team of chefs has been able to focus even more on the quality and execution of each dish. “As all our dishes are 100% homemade, we can continue to ensure the consistency of our freshly cooked and prepared dishes. What we have is a calmer, more present working environment, which has resulted in a much happier brigade of chefs and happier clients.” explains La Gattuta.
Every restaurant operator will appreciate how important data, insights and analytics are to a restaurant group passionate about delivering the ultimate experience for clients. “The technology provides more ‘speed of service’ data than any other kitchen display solution I’ve seen on the market. We are able to configure dish timings and dish routings on a course-by-course and dish-by-dish basis, per restaurant, which is extremely important when you have a business like ours.” states La Gattuta.
To find out how ConnectSmart® Kitchen can help to deliver exceptional food quality for your brand, visit ConnectSmart® Kitchen or call 020 3870 4571.
