Tripleseat launches Ultimate Event Management Guide

The company, which is a leader in cloud-based sales and event management software for the hospitality industry, has created the guide based on researched it commissioned from hospitality insight agency KAM of 150 restaurants, pubs, hotels, and other venues of varying sizes across the UK.

The survey discovered that 60% of UK hospitality operators say large bookings and events are important to business and revealed data about priority software features that would benefit their business.

”Venues can maximise event bookings in the summer months to fill seasonal outdoor spaces and take advantage of major cultural and sporting events like the 2024 Olympics, Wimbledon, and cheer on the home nations at the Euros,” says John Karemy, marketing manager at Tripleseat UK.

“Using an event management tool like Tripleseat is an excellent strategy to book and manage seasonal large parties that offer significant revenue potential.”

Research also found that 34% of restaurants and 39% of pubs surveyed say they don’t use software booking platforms. As a result, they miss out on helpful features like a shared calendar that can improve internal workflow, eliminate booking conflicts, and maximise event space usage while ensuring clear and transparent logistics, says Tripleseat.

In a recent focus group of event planners conducted by KAM, operators expressed frustration about slow communication and response time and being handed over to multiple contacts inspiring a lack of confidence.

The research also showed that 73% of operators currently keep track of events or bookings using a software or booking platform, while 33% still track event bookings the old-fashioned way with paper and pen. In addition, 34% of restaurants and 39% of pubs surveyed say they don’t use software booking platforms.

The survey revealed that operators also seek these specific resolutions in a booking system, and Tripleseat meets all their needs. Operators emphasised the importance of speedy responses toinquiries with professionally branded documents and having all documents—such as function sheets, proposals, and contracts—housed in one system. Additionally, Tripleseat’s cloud-based software enables all team members to communicate and update bookings in real-time from any device on a single platform. The payment portal also facilitates prompt and reliable payment by issuing VAT invoices and receipts.

“Using a platform like Tripleseat can streamline the event booking and management process that can dramatically improve the bottom line of hospitality venues and improve new booking sales by 30% or more creating a steady revenue stream while ensuring a positive guest experience to build long-term repeat business,” adds Karemy.

“Tripleseat’s easy-to-navigate software is a game-changer for many hospitality venues and we’re thrilled to offer event management technology that makes teams more efficient, decreases workload, and offers unparalleled reporting functionalities and customer service all in one platform.”

To download the report, click here.​​