Act NOW! Twitter debate reveals benefits of pre-employment training
The debate was held last Wednesday (25 September) between 4 and 5pm, with participants able to ask questions or offer their own comments using the hashtag #qactnow.
It was the third event of its kind to be staged by the Guild, which unites 23 of the leading hospitality associations and some of the hospitality industry’s largest employers .
BigHospitality rounded up the views and comments made by employers and industry bodies on the day.
- What are the benefits?
Strada, the group of Italian restaurants owned by Tragus, was the guest 'Tweeter' for the day, offering advice for other employers based on its own experience. The Hospitality Guild kicked off the debate by asking why Strada offers pre-employment training.
@OneVoiceHG People can learn more about our business and culture and also receive great training before they even go to an interview
— STRADA (@stradatweet) September 25, 2013
- What job roles is pre-employment training best suited for?
The views of other employers were unianimous - pre-employment training can help prepare a wide range of people to work in the sector, whether they are new to the role, returning to work after a long period of time, or would like to gain some experience and skills before starting an apprenticeship. But does it suit some types of work ahead of others?
@OneVoiceHG it's working well within pub and bar sector - key roles are: bar staff, waiter/waitress etc #QActNow
— BII (@BIIandBIIAB) September 25, 2013
- How do we attract people to do a pre-employment course?
The hospitality industry is notorious for having a high turnover of staff, which means that employers are often on the look-out for new talent and as a result are increasingly trying out new ways of letting potential employees know about their vacancies. Pre-employment training is a great way of doing this, but how do employers make people aware of exactly what they're offering?
@OneVoiceHG Social media of the employers, job centre fairs, advertise on Gumtree, beer mats in pubs, POS in tube stations #QActNow
— Donna Hewitson (@BedsandBarsHR) September 25, 2013
- What’s the best approach to offering pre-employment training?
Sector skills council People 1st said it's about providing taster sessions and simulations in safe environments and slowly introducing young people to the work. Strada added that offering additional 'trial shifts' can help them understand more about the business.
@People1stSSC We give them the option to do a trial shift, so they understand more about the business #QActNow
— STRADA (@stradatweet) September 25, 2013
- Are there any drawbacks?
Interestingly, no one suggested any drawbacks of pre-employment training.
Sammi Filsell, who works for hospitality training provider Flow, was quick to point out the financial benefits that it actually offers the business. She explained that the group behind Edinburgh bar Tiger Lily (@TigerlilyEdinb) now save around £70k every year, having moved to web based pre-employment training....
@OneVoiceHG#qactnow Reducing training hours by 20 hours per person x 350 staff x £staff wages + Managers wage to train = ~£70k
— Sammi Filsell (@sammiflow) September 25, 2013
The Hospitality Guild's Act NOW! on Apprenticeships campaign was launched in February 2013. For more information visit www.hospitalityguild.co.uk/actnow.
