Following an intense period of publicity, including last week’s Attack of the Trip Advisors documentary on Channel 4 and yesterday’s report of an investigation into fake reviews, TripAdvisor’s UK customer support line has gone live today.
The website has also announced that it is to expand its customer care division, with the appointment of Sue Worth in the newly-created position of Customer Care Manager, EMEA.
“We're delighted to have Sue on-board,” commented John Dila, director of customer care at TripAdvisor.
“Her years of industry experience and her natural inclination toward superb customer service delivery will be integral in developing excellent customer care for the EMEA region, an integral part of our global operations for success.
Strong message
“This appointment, along with our new dedicated customer support number sends a strong message about our commitment to delivering quality customer care for accommodation owners.”
Worth, who joins Tripadvisor from Invenys Operations Management, said: “I am delighted to be joining TripAdvisor and working with the new customer care team with the aim of providing great customer care at all times.”
Online reputation master classes
Accommodation owners are also invited to attend master classes to learn more about working with TripAdvisor and online reputation management. There will be two events for the UK hospitality industry in November – Liverpool 15th November and Exeter on the 17th of November.
Visit www.tripadvisor.co.uk/owners for the customer support number and for more information about the master classes, see www.tripadvisormasterclass.com. Customer support numbers for the rest of EMEA, APAC and the Americas will be launched in the next few months.
The TripAdvisor customer support phone number is 0800 098 8460.