The tool, launched today, is specifically tailored for pubs but can also be used by other hospitality businesses. It provides detailed guidance on the information that may be required by people with access needs.
“We were delighted to work with VisitEngland on this tool,” said BBPA chief executive Brigid Simmonds. “Access statements are a great way for pubs to ensure customers with any specific access needs have the information they need.
“While it is not always easy for pubs to adapt what are often historic buildings, great service and accurate information are key in ensuring that as many people as possible enjoy Britain’s pubs. This tool will play a valuable role in enhancing pubs as the home of great hospitality in the UK.”
Access information
Businesses are encouraged to write a general introduction describing the location (city centre, countryside, coast), and to summarise any specific services and facilities suitable for people with access needs. In addition, information may also cover the following areas:
- Pre-Arrival - transport services, a description of the streets in the area surrounding the pub (e.g. paved/cobbled/level/uneven), information provided in alternative formats such as large print and audio.
- Car Parking and Arrival - car parking, drop off points, alternative entry points, number of steps, handrails and ramps.
- Bar & Bar Area and Dining Area/Restaurant - access to the area and layout, lighting, seating and tables, floor surfaces, alternative formats of menus available.
- Beer Garden/Outdoor Area/Smoking Area - accessibility of outdoor furniture, service offered to customers in outdoor area, layout (e.g. pavement, terrace, play area).
Once a business has created their Access Statement they can then make this information readily available to visitors. Pubs can promote their statement on their website if they have one, or post it where they have a listing on a company site or a generic ‘pub finder’ site. It should also be kept on hand for bar staff to use when describing over the phone what facilities they have.
Informed decision
Ross Calladine, VisitEngland’s skills, welcome & accessibility manager, said: “People with access needs require specific information about a venue in advance in order to be able to make an informed decision about whether an establishment can cater sufficiently for their needs.
“Pubs, like any other tourist venue, should provide as much information to visitors as possible - this will help to enhance the visitor experience and also highlight areas where the business could improve.”
VisitEngland requires any business that is part of the quality assessment schemes for accommodation and attractions to have an Access Statement. The national tourist board is also working with partners like the British Hospitality Association to provide tailored guidance for the many varied experiences visitors can have when on holiday in England.
For more information on the tool, visit the VisitEngland website.