Travelodge security breach obtains customer e-mails

By Lorraine Heller

- Last updated on GMT

Some customer e-mails were accessed during a security breach at Travelodge
Some customer e-mails were accessed during a security breach at Travelodge
The budget UK hotel chain Travelodge has written to customers warning them of a security breach of its database, which accessed some e-mail addresses used to make bookings.

The group said it is investigating the breach, after customers received spam e-mails that claimed to offer job opportunities.

Ttravelodge CEO Guy Parsons warned customers not to respond to the e-mails, and confirmed that no personal or financial information had been accessed.

In a statement he said that “a small number” of Travelodge customers had been impacted, and confirmed that the company had informed the Information Commissioner’s Office of the breach and was conducting a “comprehensive review”.

No financial data

“We can confirm that it would appear that a third party has managed to obtain customer names and email addresses. No financial data has been accessed or compromised,” said Parsons.

“All financial data held by us (including credit card information) is held on a stand alone, off site separate server. The data itself is encrypted and complies with current best practice standards and is annually audited to PCI (Payment Card Industry) requirements.”

Travelodge confirmed it is still safe for customers to continue making bookings, and said it was working “around the clock” to find out how the security breach occurred.

Marriott and Hilton data breach

Earlier this year, Marriott International and Hilton Worldwide suffered a similar situation​, when customer e-mail addresses were leaked following a security breach at the marketing firm they were using.

The two hotel chains were amongst numerous companies whose customer data was stolen In April after a hacker gained access to the firm’s accounts.

Both Hilton and Marriott had to write to customers informing them of the breach at the marketing group Epsilon, and assuring them that “sensitive” customer information had not been accessed.

Related news

Related products

show more

Festive Season Success Unwrapped

Festive Season Success Unwrapped

Content provided by ResDiary | 15-Oct-2024 | White Paper

8 in 10 restaurants agree that the festive season is a busier time, but a similar proportion (79%) state they still want to be busier.

Reclaim Your Time: Your Guide to Reducing Admin

Reclaim Your Time: Your Guide to Reducing Admin

Content provided by Square | 19-Sep-2024 | White Paper

Square and American Express spoke with restaurant owners across the UK to understand their biggest challenges and find solutions. Curious about what they...

GO Technology: Brand loyalty in hospitality

GO Technology: Brand loyalty in hospitality

Content provided by Zonal | 13-Sep-2024 | White Paper

With consumer spend tightening and visit frequency reduced, a loyal customer base providing that all-important repeat business is the holy grail for operators...

Related suppliers

Follow us

Hospitality Guides

View more