Download Worldpay’s Customer Experience Report for insights into consumer behaviour and attitudes towards eating and drinking out in the UK and what it means for businesses.
- Fear of friction
Almost one in three 21-34 year olds are frustrated by waiting to get the bill
- Hyper-convenience
67% of 16-20 year olds are interested in placing their order online, ahead of travelling to a restaurant or bar
- Rational loyalty
Many want to be part of a reward or loyalty scheme, and 83% of those that already are say it’s worth it.
