2023-24 UK Hospitality Trends Report

The 2020 top trends for UK hospitality

Paid for and content provided by Reputation

The UK’s hospitality industry has been through a turbulent year, and everyone reading this article is probably fed up with the ‘c-word’ by now. Nevertheless, the industry rolls on, and as we head into the winter months and New Year, we don’t really know...

Faster digital transformation: COVID-19’s impact on hospitality

Paid for and content provided by Reputation

What are the digital best practices operators can implement during the lockdown and beyond to maintain business continuity and speed-up their digital transformation.

Out-of-Home Reputation Management Report with CGA

The study, commissioned by Reputation, has found that consumers rely on digital tools and reputation before, during and after visiting bars, restaurants and pubs.

eBook: 4 Hospitality CX Trends to Watch in 2021

Over the last 12 months it’s become clear that a new type of Customer Experience has emerged, one that merges a brand’s reputation with that of its online customer interactions. CX begins not when a customer sets foot into your establishment, but when...