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Hospitality technology: Kate Nicholls of the ALMR said this year was 'a milestone' for payment apps

Technology in hospitality 'not meeting expectations'

By Ruth Williams

Technology in pubs, bars and clubs is perceived as improving the customer experience by 52 per cent of people and as many as 67 per cent of people in the 24-35 age group, as consumers’ expectations have shifted to view technology as a necessity not a...

EasyHotel plans to expand its reach both through its owned and franchise properties this year

EasyHotel to expand owned and franchised business

By Emma Eversham

'Super budget' hotel operator EasyHotel is moving forward with plans to expand both its owned hotel portfolio and its franchise business after seeing sales more than double during the last year. 

James 'Jocky' Petrie has joined Gordon Ramsay's restaurant group

James 'Jocky' Petrie joins Gordon Ramsay Group

By Emma Eversham

Former Fat Duck chef James 'Jocky' Petrie has joined Gordon Ramsay Group (GRG) as its group executive development chef to help 'develop and nourish the talent and creativity' across the group. 

BII Licensees of the Year Keith and Diane Marsden

Awards

Licensees of the Year 2015 crowned

By Mike Berry

Husband and wife team, Keith and Diane Marsden from the Prince of Wales in Birmingham, have been named as the 2015 Licensees of the Year.

The Fish is the third hotel to open on the Estate

Farncombe Estate opens third hotel

By Sophie Witts

Farncombe Estate in the Cotswolds has opened a new ‘affordable boutique’ hotel as part of its third phase of redevelopment.

The winning 50 restaurants celebrate

Worlds 50 Best Restaurant's 2015: As it happened

By Sophie Witts

As the global culinary community descended on London's Guildhall last night to find out who made the list of the Worlds 50 Best Restaurants, BigHospitality was on hand to report the action.

Major regional cities outperformed the capital

London hotels ranked worst for guest satisfaction

By Sophie Witts

London hotels have been ranked as some of the worst for guest satisfaction in the UK and Europe, according to an analysis of six million customer ratings left on www.Hotel.info.

Hotel guests can be directed down certain routes and encouraged to spend out on extras with clever design, suggests Sam Stokoe of Newman Gauge

ASK THE EXPERTS

How design can encourage secondary spend in hotels

By Sam Stokoe

Sam Stokoe, director and design lead at commercial design agency Newman Gauge, discusses how clever design can be used to encourage hotel guests to spend more during their stay. 

Ninth Burger & Lobster site opens

Ninth Burger & Lobster site opens

By Noli Dinkovski

A ninth Burger & Lobster has opened on the premises formerly occupied by Orchid Group’s Pacific Oriental restaurant, in the City of London.

The group is hoping to differentiate itself in a 'saturated' burger market

Meat & Shake eyes expansion after change in direction

By Mark Wingett

Meat & Shake, the London-based concept, is eyeing further expansion after securing three new sites and changing its model from burger-led to a more smokehouse-based format, according to BigHospitality's sister publication M&C Allegra Foodservice.

Landlords aged 25-34 now account for 15 per cent of the industry

Rise in young landlords drives pub and bar growth

By Sophie Witts

Rising turnover and a surge of young talent entering the industry are providing encouraging signs of growth for the pub sector, according to new data from Barclays released today (22 May).

The restaurant at Crawley Leisure Park was one of the first sites to be redesigned

Pizza Hut to report third consecutive year of growth

By M&C Allegra Foodservice news team

Pizza Hut UK, the Rutland Partners backed group, has reported sales growth of up to 40 per cent at refurbished restaurants since its reimaging programme began, as the company prepares to report a third consecutive year of growth.

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