A study by HospitalityGEM has shown that 87 per cent of diners would not return to a pub or restaurant if they have experienced slow service from staff.
Restaurants, pubs and hotels all saw a rise in sales in July, but it was a month of two halves due to the changing weather, according to analysis by Barclaycard.
Chinese hotel group HK CTS Metropark Hotels has acquired Kew Green Hotels with plans to grow the company in the UK and Europe as well as give the UK business access to the 'rapidly growing Chinese tourist market'.
Café Rouge owner Casual Dining Group is almost a quarter of the way through the refurbishment of its 93 sites as part of plans to revive the 26-year-old French restaurant brand.
Restaurant groups including Pizza Express and the Casual Dining Group (CDG) are facing criticism for deducting a percentage of staff tips paid on credit card.
The number of candidates applying for jobs in the hospitality industry has fallen despite a rise in job vacancies, according to a report by recruiting website CV-Library.
Hotel prices in Edinburgh have risen above London, Geneva and Venice to be the most expensive in Europe this month, according to hotel search site Trivago.
Sticky Walnut has gone from an unknown Chester bistro to a northern sensation in a couple of years with a string of accolades under its belt. On the eve of the opening of a second site, Burnt Truffle, owner Gary Usher talks to Restaurant magazine's...
The Glendola Leisure Group and Carlton Hotel Collection are to submit plans to convert a former chapel into a 22-room four-star boutique hotel on Edinburgh’s Rose Street.
A marketer by trade, Andrew Laurillard thinks he’s on to a winner with his Giggling Squid restaurant format, which, in common with a number of his competitors in the branded Thai space, he co-runs with a Thai spouse. He’s probably right.
Giving incentives to staff and customers for gathering and giving feedback and making it a quick and easy process for all involved are the best ways to capture worthwhile data from customers, according to pub, restaurant and hotel operators.
Britannia Hotels is continuing to expand after a difficult few years for the group, and has acquired The Cavendish Hotel in Eastbourne for around £5.5m.
A new wave of chefs are moving into the pub sector as restaurant sites – particularly those in central London – become both prohibitively expensive and difficult to get hold of, writes Joe Lutrario in the August issue of Restaurant magazine.
In our latest Dish Deconstructed feature Brasserie Blanc executive chef Clive Fretwell shows BigHospitality how to make a Mediterranean Fish Soup with Garlic and Saffron Mayonnaise.
A report has found that 80 per cent of people say that word-of-mouth has the biggest influence on where they decide to eat, four times more than social media.
Independent hotel operator Bulldog Hotel Group has rebranded as The Coaching Inn Group as part of its aim to become the number one operator of regional inns in the country.
Nigel Tait, managing partner at law firm Carter-Ruck, discusses the steps pub, restaurant and hotel owners can take when faced with fake or libellous online reviews.
US chain Chipotle opens 2-3 restaurants a week in America, though so far its UK expansion has been more guarded. Jerome Tafani, executive director for European business development at Chipotle, spoke to BigHospitality about the future of the brand in...
A Glasgow hostel has invested £750,000 in bespoke suites in the year in which ‘poshtels’ are predicted to become one of the most dynamic sectors of the UK hotel market.
International hotel group Accor's restructuring of its property portfolio and overall 'cultural transformation' of the business helped push up pre-tax profits by 68 per cent to 91m Euros in the first half of the year.
Over a quarter of consumers would like to see improved technology in pubs to allow them to work away from home, according to the latest Greene King Leisure Spend Tracker report.
Pub and restaurant groups, including Greene King, Yummy Pubs, La Tasca and Drake & Morgan will be giving out special wristbands and displaying posters on Thursday (30 July) in support of Live Your Life Day.
