Ruthy Fletcher, deaf awareness trainer and consultant at Support the Deaf People takes us through the reasons why staff at hotels should be trained in deaf awareness and how to go about it to ensure non-hearing guests feel just as welcome as hearing ones.
Daniele Quattromini, manager at ClubLounge39 at Canary Wharf and winner of the Gold Service Scholarship 2015, shares his top tips for providing quality service.
Consumer spending on eating out grew for the seventh consecutive month in February, while drinking out saw a sharp month-on-month rise, according to Greene King’s monthly Leisure Spend Tracker.
A raft of restaurants, including the first ever James Martin Kitchen and new concept Halo Fizz Bar from The Restaurant Group (TRG) have opened as part of phase two of an £80m redevelopment of Stansted Airport.
Established chefs can help fix the industry's skills shortage problem by working more closely with colleges and their students, says House of Tides chef-owner Kenny Atkinson.
Hotels in Edinburgh and Glasgow are continuing to capitalise on events, while demand continues to weaken in Aberdeen, according to the monthly LJ Forecaster Scottish Intercity Report.
The Government must cut tourism VAT and give the hospitality sector greater support, according to a report published today (26 March) by Parliament’s Culture, Media and Sport Select Committee.
There is ‘plenty of room’ in London for another steakhouse and burger operator to make their mark, according to Smith & Wollensky’s operations director Nathan Evans, who is gearing up to open the company’s first site outside the US on the Strand in...
Restaurant booking platform Bookatable.co.uk has released its Quarterly Dining Trends report today (25 March), based on 2.6m diners who have used the site over the past 12 months.
Hotel chains in the UK provinces continued to show positive year-on-year growth while London hotels struggled during February according to the latest HotStats' UK Chain Hotels Market Review.
Compass Group UK & Ireland's sports, leisure and hospitality business Levy restaurants has created four culinary director roles to help it better manage its operations across its different types of venues.
Sticking to Dutch founder Piet Derksen’s original idea to create an environmentally and family-friendly holiday park and refusing to make drastic changes at the request of private equity companies has helped Center Parcs UK become the success it is today,...
Bespoke Hotels' latest property Hotel Gotham will open its doors on King Street in Manchester on 7 April following a year's worth of renovation work at the Art Deco-style building. BigHospitality speaks to managing director and general manager...
The British foodservice market is set to grow by 1.1 per cent in 2015 and 1.5 per cent in 2016, according to NPD Group's first complete forecast for the foodservice market.
Big Easy Bar.B.Q & Lobstershack has recruited a new senior management team, including Noel D'Arcy as managing director, to help with its plans to grow the business.
With the UK in the grip of coffee mania, restaurants and bars can no longer afford to serve up a sub-standard product. With so many options, choosing the right commercial coffee machine can be a tricky business – but this BigHospitality guide should help...
A smart-meter that helps chefs measure and manage food waste has saved hospitality caterers an estimated combined total of £1m, the manufacturer has claimed.
A lack of skilled chefs could limit the growth of the UK tourism industry, with businesses struggling to fill nearly half of all chef vacancies, says VisitEngland.
Camden Town Brewery launched its Hells Raiser crowdfunding campaign to help finance a new brewery in February and has already over-reached its £1.5m target. Founder Jasper Cuppaidge talks about his reasons for going down the crowdfunding route and why...
Nearly three quarters (73 per cent) of UK businesses have taken steps to improve their service as a result of an online review, according to new research by TripAdvisor.
Prêt à Manger has been declared the UK’s ‘healthiest and fastest’ fast-casual restaurant outlet in a customer satisfaction poll that also featured Nandos, Pizza Express, Pizza Hut and Dominos.
Foodservice and accommodation businesses are at risk of a major staffing crisis by 2020 if more is not done to recognise the importance of soft skills, a report by Development Economics warns.
Vietnamese noodle specialists Salvation in Noodles are opening a second site in London, with plans to expand across the capital in the next five years.
The 2015 budget brought good news for pubs across the UK, with a reduction in duty on beer, cider and spirits, but failed to mention a cut in Tourism VAT.
Alyn Williams, Adam Smith and Alan Bird are among the 23 British chefs demonstrating their skills and providing inspiration to others at this year's International Food and Drink Event (IFE).
BigHospitality takes a visit to Exclusive Hotels and Venues' new Chefs' Academy to find out how the company is aiming to train and retain its kitchen staff through an extensive two-year training programme
The Department for Business, Innovation and Skills has approved five new apprenticeship standards for hospitality that will expand the range of options available to young people.
Employment charity Springboard has partnered with drinks company Diageo to launch its first Learning for Life Hospitality and Bartending course this week (16 March).